Business Infrastructure - Curing Back Office Blues
Business:Entrepreneurship
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First up is the episode featuring Maria Jones. This episode originally aired in April 2020 and because of its organic viewing success on YouTube, we knew we had to include it in this Top 12 lineup.
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Maria is the Founder & CEO of Nerdy Industry, LLC which provides operations advisory services to budding entrepreneurs. She describes Chief Operating Officers (COOs) as the “innovators of execution.” Their role as second-in-command to CEOs is vital to business continuity and delivering on sales promises. Yet, many leaders don’t understand what they do and overlook operations as the core of any business.
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In this episode, Maria defines what a COO is, debunks common myths about them, as well as operations, and uses analogies and examples to assert their undeniable value. She also shares key metrics every business should measure to assess performance.
📝 Resources & Show Notes: https://www.eqbsystems.com/podcast/196-the-top-12-what-is-a-coo-maria-jones-explains
❓ Got questions? Send them to Alicia on Twitter or LinkedIn.
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208: The Top 12 | How to Streamline Repetitive Tasks with Robotic Process Automation (RPA) featuring Dean Hamilton
207: The Top 12 | What is EOS and How Does it Lead to Operational Excellence? Lynda Martin Explains
206: The Top 12 | The Toyota Way for Achieving Operational Excellence with Dr. Jeffrey K. Liker
205: The Top 12 | How Amal Hassan Scaled Outsource Global into Africa's Top BPO Provider
204: The Top 12 | How to Uncover Root Causes of Chaotic Growth with Lauren Hisey
203: The Top 12 | Business Infrastructure Lessons I Learned in Cuba with Alicia Butler Pierre
202: The Top 12 How to Create an Operational Excellence Culture in a Tech Startup with Hassan Dantata
201: The Top 12 | How to Scale Your Personal Brand & Become a Recognized Expert - Tips from Dorie Clark
200th Episode! Meet the Business Infrastructure Podcast Team + Special Guest, Jared Easley
199: The Top 12 | Mohammad Ali Ajlouni Shares Everything You Need to Know About COOs
198: The Top 12 | My Business is Small...Why Does It Need Business Infrastructure? Alicia Butler Pierre Explains.
197: The Top 12 | What is Six Sigma Operational Excellence Dr. Frank Barsi
195: Backstage | How We Made the Business Infrastructure Audio Masterclass
194: How to Create a Business Process Manual
193: How to Create a Work Space Logistics Plan for Flourishing Small Businesses
A Quick Update from Alicia
192: Organized Chaos - The Story of Clenard Smith & the Flourishing Food Distribution Company
191: How to Create a Service Delivery Blueprint for Small Businesses on the Rise
190: Red Pill or Blue Pill? The Story of Vandana Thiagarajan and a Mortgage Company's Meteoric Rise
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