In this episode, we hosted Arundhati Balachandran, Senior Director, Customer Success at Chargebee, to discuss being data-driven in the customer success world.
Arundhati made the shift from Sales to Customer Success at Chargebee and is now leading the team.
She talks about the imp metrics for CS teams and the less popular but critical metrics they track at Chargebee.
She also emphasizes the Net Retention Rate and its importance.
All this and more with Arundhati in this episode.
Connect with Arundhati on LinkedIn - https://www.linkedin.com/in/abalach/?originalSubdomain=in
Check out SaaS jobs here - https://pallet.xyz/list/saas-jobs/jobs
S1E6 - What is product-led growth? And how to implement it for your SaaS? ft. Wes Bush
S1E5 - Omnichannel eCommerce marketing automation strategy for your buyer's journey ft. Rytis Lauris, CEO of Omnisend
S1E4 - Discussing the 10 mistakes that you're making while sending cold emails ft. Guillaume, CEO of Lemlist
S1E3 - How to create a customer focused marketing strategy for your business? ft. Vivek Jaiswal, CEO at Customer Guru
S1E2 - Ultimate Video Marketing Strategy ft. Shane Barker
S1E1 - Understanding and building customer success strategy ft. Sue Duris
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