Central Line: The AAHA Podcast
Education
As a veterinary receptionist, veterinary chaplain (yep, that’s a thing!), and volunteer with Not One More Vet (NOMV), Kelly Drescher Johnson, M.Div, makes her first of two appearances on Central Line in honor of Veterinary Receptionist Week, 2023. With a Master of Divinity degree, Kelly’s road to vet med has been winding – but now that she’s here, she doesn’t seem like she’s planning on leaving anytime soon, and that’s a good thing for all of us!
While many of us have grown used to “client services representative” or similar titles, Kelly chooses to identify as a veterinary receptionist because, as she points out, every “front of the house” position is a little different, and the title you use should depend on the duties yours involves. Get to know Kelly in this episode – including why she feels that providing monogrammed scrubs and continuing education might mean more to many CSRs than a promotion to management – and stay tuned for her second appearance later this year, where she talks about how she found her way into veterinary chaplaincy.
Find Kelly at www.veterinarychaplaincy.com and on LinkedIn.
Find all of AAHA’s most up-to-date Guidelines, including resources for your clients and team, at aaha.org/guidelines.
Wish you could watch these conversations? Catch Central Line on YouTube.
Got something to say? We’re always up for constructive comments and conversation. Send us feedback or questions anytime at podcast@aaha.org.
This podcast episode was produced by Clear Contender, LLC.
”How Can We Treat Chronic Problems in Pets We Don’t See?” with Tierra Price, DVM, MPH
”How Well Do Clients Understand Written Instructions?” with Joanne Intile, DVM, MS, Dip-Oncology
Helping Teams Find Their Why with Senani Ratnayake BSc RVT
Making Hard Things Easy to Talk About with Cherice Roth, DVM, MS
Talking to Clients about Science with Deborah Thomson, DVM
Mindfulness for People Who Hate that Word with Patty Casebolt
”What Are (or Aren’t) Clients Hearing When You Talk?” with Ross Palmer, DVM, DACVS
Combine Technology with Focused Face Time for Better Client Bonding with Stacee Santi, DVM
Gems from the Guidelines: Working with Working Dogs with Cynthia Otto, DVM, PhD
Systemic Change in Veterinary Medicine: Be the Tail That Wags the Dog with David Ballard, PsyD, MBA
This One’s for the CSRs (and Anyone Else Who Talks to People) with Debbie Boone, CVPM
Front Desks, Facebook, and Five-Week Waits: Marketing When We’re Really Busy with Eric Garcia
Veterinary Visionaries: Helping Us Help Ourselves with Garth Jordan
Empowering Veterinary Technicians to Advocate for Their Patients – and Themselves with Tasha McNerney, BS, CVT, CVPP, VTS (Anesthesia and Analgesia)
Beating the Bad Review Blues with Caitlin DeWilde, DVM
Gems from the Guidelines: A Team Approach to Proactive Pain Management with Alison Gottlieb, CVT, VTS (ECC)
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