Central Line: The AAHA Podcast
Education
As a veterinary receptionist, veterinary chaplain (yep, that’s a thing!), and volunteer with Not One More Vet (NOMV), Kelly Drescher Johnson, M.Div, makes her first of two appearances on Central Line in honor of Veterinary Receptionist Week, 2023. With a Master of Divinity degree, Kelly’s road to vet med has been winding – but now that she’s here, she doesn’t seem like she’s planning on leaving anytime soon, and that’s a good thing for all of us!
While many of us have grown used to “client services representative” or similar titles, Kelly chooses to identify as a veterinary receptionist because, as she points out, every “front of the house” position is a little different, and the title you use should depend on the duties yours involves. Get to know Kelly in this episode – including why she feels that providing monogrammed scrubs and continuing education might mean more to many CSRs than a promotion to management – and stay tuned for her second appearance later this year, where she talks about how she found her way into veterinary chaplaincy.
Find Kelly at www.veterinarychaplaincy.com and on LinkedIn.
Find all of AAHA’s most up-to-date Guidelines, including resources for your clients and team, at aaha.org/guidelines.
Wish you could watch these conversations? Catch Central Line on YouTube.
Got something to say? We’re always up for constructive comments and conversation. Send us feedback or questions anytime at podcast@aaha.org.
This podcast episode was produced by Clear Contender, LLC.
Empowering Independent Veterinary Practices with Bonnie Bragdon, DVM, MS
Three Minutes of Screaming Terror: Changing Your Relationship with Stress | Rebecca Heiss, PhD
Community Is Key to Longevity in Vet Med with Aaron Davis
For Veterinary Professionals with Disabilities, Telehealth Can Be a Gift with Jess Trimble, DVM
**Encore** | Empowering Veterinary Technicians to Advocate for Their Patients – and Themselves with Tasha McNerney, BS, CVT, CVPP, VTS (Anesthesia and Analgesia)
You Don’t Have to Give the Trophies Back: Veterinary Professionals and Success with Laura Gassner Otting
Tough End-of-Life Cases: How to Take Care of Your Team with Kathleen Cooney, DVM, MS, CHPV, CCFP
A Dim Candle in a Dark Room: Advice on Grief and Loss from a Veterinary Chaplain with Kelly Drescher Johnson, M.Div
Developing Veterinary Leaders with Laura Pletz, DVM
Gems from the Guidelines: Mentorship Means Asking the Right Questions with Melody Martínez, CVT
**Encore** | Front Desks, Facebook, and Five-Week Waits: Marketing When We’re Really Busy with Eric Garcia
Zooming Out for Closer Connections with Debbie Boone, BS, CVPM
The New Era of Feline Diabetes: What You Need to Know with Renee Rucinsky, DVM, DABVP(F)
Challenging Every Assumption About What a Veterinarian Is with Kate Toyer, BVSc, MANZCVS (Surgery) | Part 2
Building Safe Spaces Is My Superpower with Kate Toyer, BVSc, MANZCVS (Surgery) | Part 1
PLEASE DON’T LEAVE ME: Retention in a Job-Seeker’s Market with Stacy Pursell, BA, CPC, CERS
Stress First Aid for Veterinary Professionals with Melyssa Allen, MA, CHWC, DipACLM
Technology and Empowered Vet Techs: Changing the Landscape of Vet Med with Katie Cutter, DVM, DACVO, and Katherine Medina, LVT
Gems from the Guidelines: Upping Your Team’s Endocrine Game with Liza Rudolph, BAS, RVT, VTS (CP-CF, SAIM)
The Distributive Model, DEIB, and a Diverse Career Portfolio, with Tina Tran, DVM
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