"If you look after your customers you can almost eliminate unintended churn, win customers for life and drive net revenue retention", says Markus Rentsch, founder of Remark-able and a lonely voice of sanity, advocating relentlessly for the customer. Cost of customer acquisition has risen by 60-75% in the past few years. Investors are focusing on profitable companies. Profit from expansion is 1150% compared with new accounts generating 18% and upsells 170%. The economics of putting your customer at the heart of everything you do is multiples more profitable than the way 3 generations of leaders have led!
If you don't follow Markus's LinkedIn content, make sure you do. Every post I've read from him is intelligent, well crafted and real world practical. No fluff, no faff and no lies to peddle a book or a methodology. Just down to earth, human, compassionate content that is instantly relatable.
We discuss good #CustomerSuccess & #CustomerExperience and the positive impact in will have on top and bottom line, retention, customer churn, employee engagement ... I could go on, but instead just listen to what he has to say.
linkedin.com/in/markus-rentsch-customer-value-led-growth-for-saas
Websites:
Email: markus.rentsch@remark-able.at
--
DM me to get a copy of Markus' excellent Customer Value Led Growth primer, or email marcus@laughs-last.com if you are the owner or CEO of a technology company with a goal of generating annual recurring revenue in excess of $20M.
Talk To Your Best Customers! They'll Teach You How To Attract More Customers Just Like Them
How Do Great Leaders Become Really Great Leaders?
What Are The Six Habits To Success That Won't Burn You Out Or Kill You?
How To Shorten Sales Cycles by 6 weeks to 6 months
Why Excellence Is Not Convenient
What's It Take To Jump From High Performer To Super Performer?
What Do You Really Risk Losing When Knowledge Walks Out Of Your Door?
Who Is The Man Who Puts Smiles On The Faces Of Billionaires?
The Secret To Scaling Is Smart Sprints
How Do You Drive Change By Managing Uncertainty And Giving Trust?
Tony Hughes: How To Multiply Your Revenues With Tech Powered Sales
How Are You Exploiting Adaptation And Innovation To Solve Your Toughest Problems?
Why Understanding Risk Helps You Sell More, More Often
Panel Discussion: Why Sales Training Doesn't Work & How To Fix It
What Lessons From The Emergency Room Apply In Sales?
The Art, Science And Psychology of Negotiation
Why Your Customer Journey Is Vital To Define A Great Strategy?
Why Is Most Digital Marketing Total Horse Shit?
Marketing, What Is Open Banking And Why Should You Care?
Are You Making Every Sales Call A Teachable Moment?
Create your
podcast in
minutes
It is Free
The emPOWERed Half Hour
NABOR® TALKS
U.S Property Podcast
Aligned Money Show
The Ramsey Show
Planet Money