"We map the employee journey and experiences that an employee has. We do things where we can really hear, learn, and better understand the employee sentiment, directly from employees. We have feedback mechanisms built in that allow us to continually evolve, and we really look at that feedback that we get on our experiences as a gift. We welcome it. We want to hear 'what did we do' and 'how did it land' and 'how can we make it better?'"
Adella Bell, PayPal
We're Only Human -- Episode 100
Today, one of the most challenging pieces of supporting employees is understanding their unique journeys, identifying their needs at each step, and designing experiences that meet those needs. At PayPal, there is a clear approach that leads to better outcomes, and it hinges on employee-focused design. From how feedback is gathered to how journeys are mapped and more, every piece of this is centered on the employees and what they need.
In today's discussion, Ben talks with Ramesh Murugan and Adella Bell from PayPal's HR team to explore how PayPal designs an employee experience that is scalable and high touch, including key insights into how the HR team identifies what the workforce needs through comprehensive voice of the employee efforts.
To learn more about IBM Talent Transformation Services:
http://ibm.biz/talentacquisition
Other episodes in this series on Talent Transformation:
Learn about PayPal's commitment to and support of global intiatives in their Impact Report: https://www.paypal.com/us/webapps/mpp/globalimpact
Pay Transparency and Compensation Trends with Marriott’s VP of Global Compensation
New Research on the Impact of Employee Belonging
Chief People Officer Perspective: How Persado Uses Bryq to Debias Hiring Decisions
How Southwest Airlines Promotes Internal Career Opportunities on We’re Only Human
Don’t Teach Managers About Engagement: Teach Them to Be Engaging
This RPO Firm Hires Thousands of People a Year-Here’s How Hiring is Changing
Better Managers, Better Support, Better Results
Positioning Culture as ”Business Success Insurance” on We’re Only Human
How Mayo Clinic Selects Leaders: A Case Study
Mentoring the 80% - Avoiding the Rock Stars and Duds
Making ”No Regrets” Changes as People and Business Leaders
The One Thing People Analytics Teams Often Get Wrong
How to Win in the Modern Hiring Environment on We’re Only Human
Prioritizing Skills to Drive Talent Agility at H.B. Fuller
The Data Behind Paid Leave and What Workers Really Want
How Montway Auto Transport Uses Stay Interviews and Employee-Centric Training
Case Study: Kimberly Clark Revitalizes Employee Self Service
Psychological Safety, Resilience, and Work with Dr. Allessandria Polizzi
The Business and Human Value of Organizational Transformation
The CHRO of Memphis on Getting to HR’s Purpose
Join Podbean Ads Marketplace and connect with engaged listeners.
Advertise Today
Create your
podcast in
minutes
It is Free
The Commercial Edge: Unleash the Power of People
The emPOWERed Half Hour
Aligned Money Show
Gorse Culture PODcast : The H.R. Detective Agency!
HCI Leadership Revolution
The Ramsey Show
Planet Money