Charlotte Blank, Chief Behavioral Officer at Maritz, says her job is 'selling science.' In this interview, held immediately before our meetup gathering in Minneapolis in February 2018, Charlotte describes research she conducted with Leslie John, Tami Kim, and Kate Barasz to create a recent HBR article titled "Ads That Don't Overstep." Their work yielded two very simple and important messages about communication: 1. Don't talk behind someone's back, 2. Don't make assumptions. In the world of big data, machine learning and algorithm-driven communication, marketers need to pay close attention to these.
An early part of our discussion was on Charlotte's fascination with Franz DeWaal's work with monkeys, bonobos and the mysterious octopus! This led to a discussion about fairness as a key principle in program design and if you're not familiar with DeWaal's seminal work with capuchin monkeys, check it out here.
We discussed the now-famous Target advertising case where the company promoted pregnancy-related products to young women based on their buying habits and in one case, neither the woman nor her parents knew she was pregnant. There's a line to pay attention to and it has to do with the two guidelines noted above.
Charlotte also mentioned a couple of excellent books that she's recently read: Melissa Dahl, publisher of Science of Us, has a new book called "Cringeworthy, A Theory of Awkwardness" and Seth Stephens-Davidowitz's new book called "Everybody Lies" are top picks for those curious about human behavior.
The theme music in this episode, like all the other Behavioral Grooves music, is composed and played by Tim Houlihan. We are grateful to Jon James allowing us to use his work "Transfiguration" during intro and outro of the interview.
Why Random Rewards Feel So Much Better Than Earned Ones with Richard Shotton
Want Marketing That’s Effective? Use a Behavioral Science Perspective | Nancy Harhut
Can Psychology Tell Us What Makes A Good Life? With Paul Bloom, Part 2
Psychology: Should Freud Still Be On The Syllabus? Paul Bloom, Part 1
What Do You Really Want? Understand The Desires We All Share | Charlotte Fox Weber
How One Small Word Can Transform Our Motivation, Success And Relationships | Jonah Berger
A Guide To The Ambitious Future of Behavioral Science with Michael Hallsworth PhD
Surprising Ways To End Poverty and Solve Climate Change with Erik Angner PhD
Why You Don‘t Need to be Powerful to be Influential | Vanessa Bohns [Republish]
You Work. You Parent. But Can You Also Thrive? | Yael Schonbrun PhD
The Tools You Need To Embrace Uncertainty | Nathan Furr and Susannah Harmon Furr
How To Frame Incentives To Drive The Desired Behavior | James Castello
The Myth of the “Relationship Spark” with Logan Ury, featuring guest appearance by Christina Gravert, PhD [Republish]
Why Resilience Is More Than Just Bouncing Back | Gabriella Rosen Kellerman MD
Why Human Connection Is The Key To Effective Branding | Matt Johnson
Why The Best Choice Can Sometimes Be An Imperfect Choice | Michelle Segar PhD
Top 2 Tips on How to Read a Book Quickly
How Behavioral Science Can Tackle Misinformation And Obesity | Evelyn Gosnell
The 3 Steps To Getting Your Groove Back In The New Year
Make It Scale: How To Drive Behavior Change Initiatives | Neela Saldanha PhD
Create your
podcast in
minutes
It is Free
The Poetry of Science
Hidden Brain
Choiceology with Katy Milkman
The Science of Happiness
Obsessed With Humans On The Verge of Change