Experience Better: The CX Podcast
Business
While many consumers have embraced digital payment methods, there are still some customers who prefer cash. Who are they, why do they still like cash, and what can utilities do to help these customers? In this episode of Experience Better: The CX Podcast, we speak with Regina Cullado, Customer Service Manager at Golden State Water, to learn more about what they have done to meet the needs of their cash-paying customers.
The Top Citizen Billing and Payment Trends of 2021
Gen Z to Baby Boomers: What The Generations Expect from You
How Business Intelligence Improves CX
Why CX Should Matter to Government Agencies
Who is Pre-Pay Customer & How Do They Benefit?
Understanding Consumer Bill Preferences
Preparing Utilities for 2021 - Life After the Pandemic
Georgia Power’s Guide to Outage Communications
Is Pre-Pay the Way in Uncertain Times?
Achieving 50% E-Bill Adoption with the City of Sacramento
Creating Disney-Inspired Magical Experiences
Innovative Payments: A Key to Customer Satisfaction
Tips for Marketing Your CX
Developing Human-Centered Design Through Customer Empathy
Why Print and Mail Still Matters
The Power of Billing & Payment Choices
Chartwell’s 2020 CX Trends
Why Chatbots Are the Future of CX
How UX Impacts CX
CX Worth Mentioning
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