Experience Better: The CX Podcast
Business
Gen Z, Millennials, Gen X, and Baby Boomers. We hear about them all the time, but who are they really and what are their customer expectations? In this episode of Experience Better, we sit down with Shaun Jackson, SVP, Marketing at KUBRA, to break down the wants and needs of each generation—including their communication preferences, billing and payment needs, personalization expectations, and willingness to adopt new trends.
Navigating the New Era of Payments in 2024
Call Volume Down, Customer Happiness Up
Unpacking CX - Celebrating 5K Streams
Unpacking AMEX’s Membership Value for Merchants and Utilities
The Eight Tenets of Customer Experience
CX and Utility Trends to Watch for This Year
Innovation in Payments - Options for Billers and Payers
More Consumers Are Considering Digital Wallets for Bill Payments
The Effect of Clean Energy Transition on CX
Water Analytics Are Essential for Elevating the Customer Experience
The Future of Payments - Part II
The Future of Payments - Part I
Using Personas to Gain a Better Understanding of the Customer Journey
Wrapping Up the Year with Our Most Popular Podcast Episodes of 2021
Using “Voice of the Customer” Research to Improve CX
Digital Wallets Are the Future of Payments and All About CX
Improving CX for Seniors with Concierge Services
The Importance of Providing Innovative Solutions to Cash-Paying Customers
The Top Citizen Billing and Payment Trends of 2021
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