RetailCraft - digital retail, ecommerce and brands - Retail Podcast
Business:Management
In the spirit of 'summer reading' and bookclubs, we asked our community on Linkedin what books they were reading on retail, and which authors would they like to hear us interview in the studio. As a result we're pleased that four of the most-suggested authors agreed to brave the oppressive humidity of a London 'summer' day to chat with us about their latest books, their experiences, motivations and ideas.
"Authors" is probably not the best description since our group are retailers, entrepreneurs, technologists, analysts... who have happened to write books.
Our conversation covers customers, culture, Amazon, technology, university education and the process of writing.
Run time: 65 minutes.
Information:Martin Newman: https://www.linkedin.com/in/martindnewman/ ("100 Practical Ways to Improve Customer Experience: Achieve End-to-End Customer Engagement in a Multi-Channel World" - https://amzn.to/31IyVp8 )
Natalie Berg: https://www.linkedin.com/in/natalie-berg-ba20931/ ("Amazon: How the World's Most Relentless Retailer will Continue to Revolutionize Commerce" - https://amzn.to/2TB1bHz ; and her previous book on Walmart, https://amzn.to/33wkEOl)
Miya Knights: https://www.linkedin.com/in/miyaknights/ (co-author with Natalie of "Amazon", above, and of "Omnichannel Retail: How to build winning stores in a digital world", https://amzn.to/2N4Unkh )
Richard Hammond: https://www.linkedin.com/in/uncrowdceo/ (author of "Smart Retail: Winning Ideas and Strategies from the Most Successful Retailers in the World (4th edition)" - https://amzn.to/2KLe5ih - and the newly-released "Friction/Reward: Be your customer's first choice" - https://amzn.to/2KNccS9
Ian Jindal: https://www.linkedin.com/in/ianjindal/ and www.twitter.com/ianjindal
Recorded on location in London, UK at Spiritland Studios. Episode photo credit: Ian Jindal.
RetailCraft 09 - "Get the Store Experience Right!" - conversation with Harrods and about the RetailX Luxury Sector Report
RetailCraft 08 - "Hands. Made" - conversation with Made.com and Crabtree & Evelyn
RetailCraft 07 - "Love, comma" - in conversation with Sienne Veit of John Lewis and Alexandre Meerson of Meerson.
RetailCraft 06 - Sean McKee from Schuh and the new Growth 2000 index
RetailCraft 05 - 'all cake, no ache' - with Sweaty Betty, Orlebar Brown and the RXAU Australia Top250
RetailCraft 04 - Dreamforce, Zippin's CEO Krishna Motukuri, beyond checkout and the Top500
RetailCraft 03 - Beauty Revolution with Nadine Neatrour and Sally Heath Minto
RetailCraft 02 - Sarah Stagg of The Rug Company and the 2018 IREU Top500
RetailCraft 01 - David Kohn of Heals - "probably the most skeptical man in the industry"? Surely not!
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