RetailCraft - digital retail, ecommerce and brands - Retail Podcast
Business:Management
Sean McKee of Schuh joins us for episode 6, and provides his unique combination of dry insight, challenge and humour. In a wide-ranging chat we cover Schuh's proposition and how speed, accuracy and convenience are at the heart of the multichannel approach. Sean reflects on their products being "items in the moment", and due to the availability of brands and product elsewhere, satisfying the customer there and then is vital. We reflect upon the difference between a shoe retailer (single product, annual purchase) and a 'full outfit', multiproduct or department store selling approach. Reflecting upon Sean's ruthless pragmatism at pulling every lever and tweaking every switch, Sean reminds us that the business success depends upon delivering"convenience in the moment for people who are technologically savvy".
Lucid, fact-filled and open - this is a privileged insight into multichannel commercial thinking.
We segue then to Martin Shaw, Head of Research at RetailX and InternetRetailing, about the newly-released Growth2000 index. This sits below the IRUK Top500 ranking in terms of business size and 'footprint', but reflects a dynamic growth-focused segment.
Run time: 39 minutes.
Information:
Sean McKee: https://www.linkedin.com/in/sean-mckee-703a3aa/
Jamie Merrick: https://www.linkedin.com/in/jamiemerrick/
Martin Shaw: https://www.linkedin.com/in/mtshaw/
Ian Jindal: https://www.linkedin.com/in/ianjindal/ and www.twitter.com/ianjindal
Recorded on location in London, UK at Spiritland Studios. Episode photo credit: Ian Jindal.
References:
Sean McKee on the cover of InternetRetailing Magazine, November 2017:
https://internetretailing.net/magazine/internetretailing-magazine-november-2017
InternetRetailing's Growth2000 (G2K) research report:
https://internetretailing.net/g2k
RetailCraft 48 - ”Activating a City” - in conversation with Juliet Scott-Croxford, President North America for Brompton Bicycle
RetailCraft 47 - ”3am Brew” - in conversation with Georgie Janion-Shaw, Founder, SISTIR
RetailCraft 46 - ”Really Different” - in conversation Kieron Smith, Digital Director of Blackwells, Waterstone and Wordery)
RetailCraft45 - ”Consumer moments” - in conversation with Ntola Obazee (Emma Bridgewater) and Raine Peak (New Look)
RetailCraft 44 - ”Find a fix for time” - in conversation with Paddy Earnshaw, Customer and Digital Director at B&Q
RetailCraft 43 - ”Marketing Machine” - In conversation with Tony Preedy, Managing Director at Fruugo.com, on the topic of globalised, localised commerce.
RetailCraft 42 - ”Details Matter” - retail and the arts - Ros Lawler and Zia Zareem-Slade
RetailCraft 41 - ”More of a Partner” - Molly Dobson of Currys Business
RetailCraft 40 - MyWardrobeHQ and Look Fabulous Forever
RetailCraft 39 - ”The Sneakerati” - Footasylum at NRF 2023
RetailCraft 38 - ”fits and shapes” - Hunkemöller at NRF 2023
RetailCraft 37 - ”three children in every garment” - Tern and Polarn O. Pyret
RetailCraft 36 - ”Discerning and Resourceful” - Jennifer North of Hobbycraft
RetailCraft 35 - ”Asset Management” - Ceanne Fernandes-Wong of Cocoon
RetailCraft 34 - ”Phenotype” - Andy Jayes of Fenwicks
RetailCraft 33 - ”The detail and the dream” - Camilla Henriksson of H&M
RetailCraft 32 - ”In the path of the customer” - Megan Maley of Zalando SE
RetailCraft 31 - ”Glass-box brands” - Provenance.org and Kingfisher PLC
RetailCraft 30 - ”Crisp in, Crisp out?” - Pepsico and Marks and Spencer
RetailCraft 29 - ”By no means stereotypical” - logistics, cannabis, data, pivots...
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