Seen by his industry as a thought leader, we have a great conversation with Morgan Hertel, the Vice President of Technology, and Innovation of Rapid Response Monitoring Services. He lets us get up close and really see how he has continued to innovate within his company.
One of the first things we explore is Natural Language Processing (NLP) and how he applied it early on. At first the customer base was confused. They had little experience with voice enabled systems. Like many innovations, they had to experience it. Morgan takes us through this transition and the powerful new trends using voice and audio that are happening today and in the future.
Morgan is in the Audio and Intelligent Communications Working Group of the Security Industry Association (SIA).
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A Culture of Development
Born for Impact
The Science and Heart of Knowing Another
Creating the Value Creation Team: An Inside Look at a Private Equity Group
Listening: The Art of a Leader
The Selfishness of Selflessness
The Ecosystem of a School’s Security and Safety
The Chrysalis Mindset
“We are Converged” – Reflections on ISC West
The Security Industry is Back: Live from ISC West in Vegas where the Focus was Innovation and Collaboration
A New Model for Purchasing Appreciating Outcomes vs. Purchasing Depreciating Assets
The DNA of Innovation
ESRM: A Cornerstone of Leadership Enablement
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When Security Matters to the Customer, the Stakeholder, and the Business
Surfing the Data Tidal Wave: Risk Intelligence Moving from Analog to Digital
Supply Chain Innovation for the Digital Age
The Scorecard for the Next Generation of Access Control
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