Thank you for joining me for the second installment in the series "Make it Technology-Aided and Human-Powered." This series provides tools to help you position your customer and employee experience for relevance in a COVID-19 and post-COVID-19 world. This installment is titled "Compassion in Action."
In my last post, I distinguished between compassion, empathy, and sympathy. I also shared that from the onset of the pandemic, I've worked with leaders and businesses that have responded to the full-frontal blow of COVID-19. They have done so by showing tenacity, adaptivity, generosity, and most importantly, compassion.
PODCAST: Winning the Customer Experience - How to Drive Customer Loyalty and Referrals
PODCAST: Top of Heart Not Top of Head? Sparking Delight Across Every Customer Experience
PODCAST: Customer Satisfaction vs Delight? Make the Choice for Business Survival
PODCAST: Amping up Delight - How to Actually Maximize Customer Pleasure
PODCAST: Are You in the Delight Business? How to Mix Pleasure into Every Customer Experience
PODCAST: Stick the Landing - How to Use the Peak End Theory to Amaze Customers
PODCAST - Will You Still Love Me Tomorrow? How to Guide Customers Through Transitions
PODCAST - Moments of Truth: How to Master What Actually Matters to Customers
PODCAST - So You Want to Measure Customer Effort - 3 Things You Must Know
PODCAST - Are You Easy? How to Drive Loyalty by Reducing Customer Effort
What’s Love Got to Do with It? - How to Conquer Customers’ Hearts
Customer Experiences Beset with Bows - How to Celebrate and Delight Every Time
Stop Your Customers From Leaving - 5 Things You Urgently Need to Fix
Thanks for the Complaint – 4 Tips for Jaw-Dropping Customer Experience Fixes
Do Rewards Programs Produce Loyalty
Return on Experience - The Pot of Gold at the End of the CX
Target Delight Instead of Satisfaction | How to Drive Delight the Mercedes-Benz Way
Fueling Process and Technological Change | How to Drive Delight the Mercedes-Benz Way
Training for Delight | How to Drive Delight the Mercedes-Benz Way
Examining and Elevating Every Touchpoint | How to Drive Delight the Mercedes-Benz Way
Join Podbean Ads Marketplace and connect with engaged listeners.
Advertise Today
Create your
podcast in
minutes
It is Free
The Commercial Edge: Unleash the Power of People
The emPOWERed Half Hour
Aligned Money Show
Gorse Culture PODcast : The H.R. Detective Agency!
HCI Leadership Revolution
The Ramsey Show
Planet Money