Elliott Woyshner is the Change Management Specialist at Hallmark Cards. He spent time as an officer in the Army, and uses the skills he learned from that career to help understand frontline workers and how to communicate about changes to them. Elliot joins host Justin Lake to talk about some of the issues facing frontline workers and how to help them overcome those roadblocks.
Takeaways
Quote of the show
5:13 ”Getting [employees] on board is not as simple as answering some questions during a standup. It is checking back in with them, it's this routine process and it has to be a routine process of making sure people are processing the change so they'll get on board with it a lot smoother.”
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