Elliott Woyshner is the Change Management Specialist at Hallmark Cards. He spent time as an officer in the Army, and uses the skills he learned from that career to help understand frontline workers and how to communicate about changes to them. Elliot joins host Justin Lake to talk about some of the issues facing frontline workers and how to help them overcome those roadblocks.
Takeaways
Quote of the show
5:13 ”Getting [employees] on board is not as simple as answering some questions during a standup. It is checking back in with them, it's this routine process and it has to be a routine process of making sure people are processing the change so they'll get on board with it a lot smoother.”
Links
Ways to Tune In:
Learning Better, Faster, and More Efficiently - Frontline Innovators - Episode # 083
Ordering Up Invention - Frontline Innovators - Episode # 082
Empowering Knowledge Workers - Frontline Innovators - Episode # 081
Continuity of Change - Frontline Innovators - Episode # 080
Learning and Developing - Frontline Innovators - Episode # 079
Keep It Simple - Frontline Innovators - Episode # 078
Knowledge Workers - Frontline Innovators - Episode # 077
Proper Prioritization - Frontline Innovators - Episode # 076
The Root of Change - Frontline Innovators - Episode #075
The Lens of Empathy - Frontline Innovators - Episode # 074
The Change Network - Frontline Innovators - Episode # 073
A Social License to Operate - Frontline Innovators - Episode # 072
Having Empathy - Frontline Innovators - Episode # 071
The Digital Age - Frontline Innovators - Episode # 069
Bearing the Weight of Change - Frontline Innovators - Episode # 068
Layering the Learning - Frontline Innovators - Episode # 067
Funneling Information - Frontline Innovators - Episode # 066
A Culture of Trust and Credibility - Frontline Innovators - Episode # 065
Customer Focused - Frontline Innovators - Episode # 064
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