In this episode, Dr. Michelli explores the essential elements of customer loyalty, drawing lessons from industry leaders Apple, Intel, and Alphabet (Google). He examines the strategies these tech behemoths employ to cultivate and maintain strong customer relationships.
This installment highlights the importance of leveraging social media to build a dedicated community of customers, prioritizing exceptional customer service, ensuring financial stability, managing reviews, and elevating your Net Promoter Scores (NPS).
Listeners can obtain a detailed infographic based on this podcast from Joseph's website. Additionally, those wanting to speak with Joseph are encouraged to reach out to him directly.
If you find value in this podcast, please like, rate, comment, share or subscribe to it!
Experiential Lessons for the Christmas Season: Going Beyond the Presents
Is Customer Service Getting Better or Worse? The Unexpected Gift of Social Media
Complexly Simple – Success Can Breed Mediocracy
Please Ask My Opinion BUT NOT TOO MUCH
Want a Free Franchise? A Hypothetical with Real-World Implications
What’s Your Signature?
Gratitude is a Customer Experience Differentiator
Small is the New Big: Customer Experience Excellence One Opportunity at a Time
“Where Has All The Loyalty Gone? – Long Time Passing”
Lead People Not Technology: Interacting to Succeed
Empathy and Connection: The Not So Secret Weapons for Customer Experience and Life Success
The Risk of Excellence: Avoiding Customer Experience Mediocrity
Not Just Fast: Understanding a Responsive Experience
Keeping Your Audience’s Attent…Look There’s a Squirrel
When It Matters Most: Customer Experience With the Fury of a Hurricane
Shedding Your Implicit Bias: It’s Time for Design Thinking
Leading with the GOOD: A must have for customer experience success
Big Data to the Rescue of the Passenger Experience?
Guilt or Greatness? Associations that Affect Customer Perception
Differentiation Strategy: Flying on Segmentation, Experience Design, & Relevant Messaging
Create your
podcast in
minutes
It is Free
The emPOWERed Half Hour
NABOR® TALKS
U.S Property Podcast
Aligned Money Show
The Ramsey Show
Planet Money