"My refrigerator broke one day and I didn't call a repair person. I didn't go to refrigerator repair school. I went to YouTube, found a person who had a similar problem, followed along, fixed the problem, moved on. And then we go to work and suddenly you can't do that anymore."
We're Only Human - Episode 172
In this episode, Ben talks with JD Dillon, a learning leader and advocate for frontline workers and the use of technology to support learning outcomes. In the conversation, they discuss the concept of the modern learning ecosystem, emphasizing the importance of enabling frontline workers and exploring the evolution of learning technology and its impact, particularly for frontline employees. The conversation focuses on the practical application of technology to improve work experiences, including personalized learning, language barriers, and the promise of AI. Three takeaways for listeners include:
1. The evolving role of learning technology in supporting frontline workers.
2. The potential for technology to address challenges such as language barriers and accessibility.
3. The importance of rethinking the work experience and leveraging technology to enable personalized, equitable, and effective learning and development.
Show Notes
34: How to Benchmark Your Use of HR Tech with Other Firms
33: How to Measure Your Success in an HR Career
32: 3 Stories that Highlight the Impact of AI on Human Resources
31: CIO Shares How HR Can Build Better Relationships with IT
We're Only Human 30: Should HR Ditch the Annual Engagement Survey?
We're Only Human 29: Go Old School to Improve Your Technical Recruiting
We're Only Human 28-4 Millennial Myths and a Very Hard Truth
We're Only Human 27: Learning Measurement and Business Impact with Kevin M Yates of McDonald's
We're Only Human 26: How to Make the Most of Your Next HR Conference
We're Only Human 25: How to Forecast Hiring Needs and Lead a Recruiting Team
We're Only Human 24: Learn How The Best Team Wins
We're Only Human 23: New Research on Addressing the Skills Gap in the Workplace
We're Only Human 22: Using Referrals and Purpose: How AlliedUniversal Hires 90,000 Workers a Year
We're Only Human 21: HR Tech Vendor Demo Makeovers with George LaRocque
We're Only Human 20: Growing a Company With Your Heart
We're Only Human 19 - Lessons on Culture & Engagement from the Trucking Industry
We're Only Human 18 - How to Become a Chief Operating Trouble Maker in HR
We're Only Human 17 - How to Build a Performance Management Approach That Works
We're Only Human 16 - The Neuroscience of Learning Content
We're Only Human 15 - HR Compliance vs. Being a Great Employer
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