Every interaction a guest has with your brand has a direct affect on your company's reputation, your customer's subconscious decision-making, and your bottom line. Chris Nordyke of Summit Cleaning & Restoration stops by to talk customer experience and how common failure points present opportunities for success and how an empowered staff can create wins all around.
Guest: Chris Nordyke, Summit Cleaning & Restoration
Advocacy Watch:
• Plastic bag and straw bans coming into effect
• Regional team kickoff around the state
• Cannabis tourism and regulations; OLCC guidance coming
6: Oregon ProStart Heads to Nationals
5: Oregon Secretary of State Dennis Richardson
4: State and National Hospitality Issues
3: ORLA's Legislative Agenda
2: The Gratuity Free Restaurant
1: New Administration
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