On this episode of the Growing with Purpose podcast, host Paul Spiegelman speaks with Chelle Neff, CEO and founder of Urban Betty, an award-winning salon and spa with three locations in the Austin, TX area.
Chelle grew up without a lot of opportunity; her parents had her when they were very young, and didn’t have a lot to support her financially. But one opportunity Chelle did have, and took on wholeheartedly, was a cosmetology program offered through her high school. Seeing as this program was a fraction of the price of a standard cosmetology school, Chelle saw this as her chance at a path forward. Straight out of high school, Chelle began working at a Supercuts, and then moved up to higher end salons.
But during her time working for other salons, Chelle noticed a business pattern that she didn’t like. In most salons, stylists rent a chair with which to receive clients, but that rental comes with unexplained service fees. Not to mention an overall lack of transparency and connection with the owner of any given salon, and Chelle knew that the typical salon culture (or lack thereof) was something she wanted to change.
Tune into this episode to hear Paul and Chelle discuss Chelle’s rocky road to a successful business model, her passion for elevating the industry to be seen as a respectable career, and how she hopes to improve as a leader.
Show Notes:
4:53 - Being the change in the industry
10:51 - Building a sense of community
18:00 - “I want to elevate our industry”
22:45 - Growing pains
33:16 - “Please ask for help”
Travis Slisher Interviews Paul Spiegelman: Take Care of the Person In Front of You
Lisa Wise: Empathy Is My Engine
Jay Wilkinson: Leading with the Heart First
Emily Tetto: Tap Into Your Inner Journey
Jonathan Keyser: You Don't Have to Be Ruthless to Win
Blair Kellison: Be Inspired to Be Like You
Crisis Response: Take the Fear Out of the Workplace with Jack Stack
Tom Walter: "Change, Or We're Leaving"
Raman Chadha: Smarter, Healthier Leaders
Adam Witty: Why Should Entrepreneurs Write Books?
Bryan Papé: A Legacy of Generosity
Dan Sachs: If Company Culture Pays, Why Doesn't Everybody Do It?
Chris Stakich: Walk in the Direction of Your Passion
Steve Palmer: Our Growth Is the Story of Our People
Camille Nicita: Overnight Owner
Ty Hagler: Changing the Current
William Vanderbloemen: Create Your Own Party
Kornel Grygo: From Delivery Driver to CEO
Courtney Kingston: Don't Bet the Farm
Susan Leger Ferraro: The Time, Attention, and Practice of Culture
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