Greetings and Happy New Year! As we embark on 2024 I wanted to bring to you a conversation I had with Betsy Jordyn, a former Disney Cast Member and organizational development leader. She works with consultants now, but she speaks of a time when the internal organizational development was almost an outside consulting group to getting Disney’s organization to the next level. The research she and her team did unearthed what eventually became the Basics initiative, which was an effort to unify Guest engagement across the board. Betsy and her team brought The Walt Disney World leadership organization together link leadership behaviors to implementing a better Guest experience. Let’s revisit the Disney Basics with Betsy Jordyn.
Thanks to Betsy Jordyn for joining me on this podcast! You can learn more about her work here!
My new book, "A Century of Powerful Disney Insights" is available! Now available on Amazon!
Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.
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More Disney Insights can be found below!
Disney Insights YouTube Page--Check it out and subscribe.
DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts.
Disney Insights Facebook Page--Come join and interact in conversation with others.
The Wayfinder Society--Disney Insights Patreon Page--More Disney Insights to interact with, while supporting the podcast.
Performance Journeys
This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates its 20th year as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level.
Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench.
Need Consulting? I’ve worked for decades across the public, private and non-profit arena.
Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement.
Contact us today, and let us help you on your Performance Journey!
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5 Disney California Adventure Gems Long Gone
Night Time Discovery Update at Epcot
Big Announcement! DisneylandForward--A Massive Resort & Parks Expansion
Is Disney's Customer Satisfaction Better Than Pre-Pandemic?
New Gnus & Changes from the Jungle at Disney!
Disney's Hollywood Studios Update March 2021
One Year of Disney and COVID
One Year as CEO: Get Off of Bob Chapek's Back!
The Door Opens for Disneyland to Reopen
2021Taste of International Epcot Flower & Garden Festival
An Evening Update at Magic Kingdom
Difficult Walt Disney World Dining Choices During COVID
Epcot Update February 22nd, 2021
Bettina Crzeskowiak: Former Disney Cast/Crew Member & Community Leader
Fantastic “Sleeper" Attractions in Disney's Global Parks
Big Disney Parks Insights from 2021's 1st Quarterly Call
Disney's Boardwalk Resort & Villas: A Review of Function Following Form
Disney's Animal Kingdom Update for February 6th, 2021
Magic Kingdom Update 1/30/21
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