WIHI - A Podcast from the Institute for Healthcare Improvement
Health & Fitness:Medicine
Date: March 4, 2010
Featuring:
What should happen in the first hour or first day after an adverse or sentinel event in your health care organization? Wait for all the facts to come in? Sequester yourselves until all the talking points have been agreed upon and legal counsel gives the go ahead to say something? Not too long ago, guidelines like these would not have seemed outrageous or outside the norm. Indeed, a large percentage of organizations are still tempted to react defensively and protectively when anything unexpected happens on their turf. It’s understandable but the evidence is mounting that nothing good comes from this approach – not for patients, not for staff, and definitely not for the future health and vitality of the organization.
Who better to help us understand the brave new world of “effective crisis management” than Jim Conway, Timothy McDonald, and Richard Boothman: three national improvers, well versed in risk management, who are actively reframing the priorities to be patient-centered most of all. In the process, they’re pioneering and demonstrating models of transparency and accountability any institution would be proud to emulate. WIHI host Madge Kaplan welcomes the trio to the program to tell us what they’ve been learning and to find out from you, our participants, what’s working in your own organizations. One key to effective crisis management is being prepared with a response system that everyone is familiar with and knows how to activate – before bad things occur.
WIHI: Highly Reliable Hospitals: The Work Ahead
WIHI: The Patient Will See You Now: New Technology for New Collaborations
WIHI: The Social Imperative to Demonstrate That Better Care = Lower Costs
WIHI: Have You Had "The Conversation"? Helping Loved Ones Discuss End-of-Life Preferences
WIHI: Removing Barriers to Care with Medical-Legal Partnerships
WIHI: Heard at the Forum: New Ideas and Learning from IHI's 23rd Annual National Forum
WIHI: Night Talks and Nocturnists: New Interventions for the Hospital at Night
WIHI: Health Literacy: New Skills for Health Professionals
WIHI: Organizing for Health: A Story from South Carolina
WIHI: Safety Net Hospitals: Untold Stories of Quality Transformation
WIHI: Family Caregiving, Caregivers, and Compassion
WIHI: Managing Medication Shortage: Best Practices for a Crisis
WIHI: Always Events: Raising Expectations for Patient Experience
WIHI: Payment Reform As We Speak
WIHI: Improving Health Care: The Global View
WIHI: New Models for Patients with Multiple Health and Social Needs
WIHI: Integrity On and Off the Page: A Discussion with JAMA’s (Departing) Editor-in-Chief
WIHI: Leading Across the Continuum
WIHI: Palliative Care = Quality Care
WIHI: The Power to Detect and Improve: Revisiting the IHI Global Trigger Tool and Adverse Events
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