WIHI - A Podcast from the Institute for Healthcare Improvement
Health & Fitness:Medicine
Date: March 4, 2010
Featuring:
What should happen in the first hour or first day after an adverse or sentinel event in your health care organization? Wait for all the facts to come in? Sequester yourselves until all the talking points have been agreed upon and legal counsel gives the go ahead to say something? Not too long ago, guidelines like these would not have seemed outrageous or outside the norm. Indeed, a large percentage of organizations are still tempted to react defensively and protectively when anything unexpected happens on their turf. It’s understandable but the evidence is mounting that nothing good comes from this approach – not for patients, not for staff, and definitely not for the future health and vitality of the organization.
Who better to help us understand the brave new world of “effective crisis management” than Jim Conway, Timothy McDonald, and Richard Boothman: three national improvers, well versed in risk management, who are actively reframing the priorities to be patient-centered most of all. In the process, they’re pioneering and demonstrating models of transparency and accountability any institution would be proud to emulate. WIHI host Madge Kaplan welcomes the trio to the program to tell us what they’ve been learning and to find out from you, our participants, what’s working in your own organizations. One key to effective crisis management is being prepared with a response system that everyone is familiar with and knows how to activate – before bad things occur.
WIHI: How to Beat Burnout and Create Joy in Work.
WIHI: Tuning up Health System Boards for Patient Safety
WIHI: Pursuing Health Equity With Curiosity: Notes from New Initiatives
WIHI: Workplace Violence in Health Care Can't Be the Norm
WIHI: Greater Satisfaction, Outcomes, and Savings With Self-Administered Care
WIHI: How to Fail Forward (Quickly) on the Road to Population Health
WIHI: How to Beat the Boring Aspects of QI
WIHI: The Digital Transformation: How Technology Is Helping (and Hurting) Health Care
WIHI: Seven Popular Improvement Tools: How (and When) to Use Them
WIHI: The High Stakes of Health Care Policy
WIHI: Creating Age-Friendly Health Systems
WIHI: Who's Your Health Care Proxy?
WIHI: What We're Learning about Patients with Complex Needs
WIHI: The Right Care, Right Setting, and Right Time of Hospital Flow
WIHI: Claiming the Edge with Quality Improvement in Communities
WIHI: Practicing Respect and Preventing Harm
WIHI: The Next Wave of Patient Safety
WIHI: Improving the Rate of Recommended Care: Looking Back and Looking Ahead
WIHI: Moving Upstream to Address the Quadruple Aim
WIHI: Measures That Matter: Whole System Measures 2.0
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