Episode: Continuous Improvement and Customer Satisfaction with Sumitra Vig
It’s not just the customer’s satisfaction with an organization but also how the organization rewards and appreciates its employees, that drives organizational success. In this episode Sumitra Vig joins me to talk about how organizations can achieve a goal of satisfying customers by focusing on employees. We talk about her experiences working across countries, learning from diverse cultures and how to create a satisfied customer who keeps coming back again and again.
SUMITRA VIG
Sumitra Vig is a Customer Experience Specialist, and an ASQ Certified Manager of Quality/Organizational Excellence. She helps organizations be more effective by increasing the quality of their interactions with employees and customers through focused attention on goals that are tailored specifically to each organization’s unique needs.
CONNECT WITH SUMITRA VIG
LinkedIn: linkedin.com/in/sumitra-vig-34680527
Key Topics in this podcast:
KEY TAKEAWAYS
Memorable Quotes From Sumitra Vig
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Ep 118 Iterating Your Way to Great Leadership with Brian Walch
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Ep 116 The Courage to Deliver Transformation
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Ep 114 Design for Six Sigma with Kris Stokes
Ep 113 The Qualities of a Lean Leader with Kathy Hadizadeh
Ep 112 Continuous Improvement and Your Legacy with Jann Freed
Ep 111 Drawing Your Way to Continuous Improvement with Ashton Rodenhiser
Ep 110 Contiuously Improving the Feedback Cycle with Carole Stizza
Ep 109 Continuous Improvement and Your Core Values with Andrea Johnson
Ep 108 Rapid Growth and the Power of Lean with Catherine Chabiron
Ep 107 Continuously Improving Your Conversations with Clients with Robert Indries
Ep 106 Continuously Improving Your Connection to Yourself with Katarina Polonska
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Ep 104 Continuous Improvement and Spanning Leadership with Wanda Wallace
Ep 103 Continuous Improvement and Process Science with Sam Drauschak
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