Episode: Continuous Improvement and Customer Satisfaction with Sumitra Vig
It’s not just the customer’s satisfaction with an organization but also how the organization rewards and appreciates its employees, that drives organizational success. In this episode Sumitra Vig joins me to talk about how organizations can achieve a goal of satisfying customers by focusing on employees. We talk about her experiences working across countries, learning from diverse cultures and how to create a satisfied customer who keeps coming back again and again.
SUMITRA VIG
Sumitra Vig is a Customer Experience Specialist, and an ASQ Certified Manager of Quality/Organizational Excellence. She helps organizations be more effective by increasing the quality of their interactions with employees and customers through focused attention on goals that are tailored specifically to each organization’s unique needs.
CONNECT WITH SUMITRA VIG
LinkedIn: linkedin.com/in/sumitra-vig-34680527
Key Topics in this podcast:
KEY TAKEAWAYS
Memorable Quotes From Sumitra Vig
Episode 42 Continuous Improvement and Character with Brad Smith
Episode 41 Continuous Improvement and Franchising with Steve Taylor
Episode 40 Continuous Improvement and Leading Change with Art Bierschbach
Episode 39 Continuous Improvement and Collaborative Leadership with Teri Beckman
Episode 38Continuous Improvement and Telling the Truth with Arnoud Herremans
Episode 37 Continuous Improvement in Plain Language with Bruno Pešec
Episode 36 Continuous Improvement and Real Collaboration with Mark Herschberg
Episode 35 Continuous Improvement and Helping Bosses Stop Being Bossy with Elizabeth Were
Episode 33 Continuous Improvement and Managing Conflict w Jerry Fu
Episode 32 Continuous Improvement and Connecting Your Team with Barry Moline
Episode 31 Continuous Improvement and Overcoming Imposter Syndrome with Tara Halliday
Episode 30 Continuous Improvement in the Gulf States with Deborah Salimi
Episode 29: Continuous Improvement and Being a People Pleaser
Continuous Improvement and People Solve Problems
Episode 27: Continuous Improvement and the Counseling Continuum
Episode 26: Continuous Improvement and Getting Your Book Written in Less Than a Year
Episode 25: Continuous Improvement and Getting to the Root of Belonging
Episode 24: Continuous Improvement and Creating a Resilient Organization
Episode 23: Continuous Improvement and the Kind Leader
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