Episode: Continuous Improvement and Customer Satisfaction with Sumitra Vig
It’s not just the customer’s satisfaction with an organization but also how the organization rewards and appreciates its employees, that drives organizational success. In this episode Sumitra Vig joins me to talk about how organizations can achieve a goal of satisfying customers by focusing on employees. We talk about her experiences working across countries, learning from diverse cultures and how to create a satisfied customer who keeps coming back again and again.
SUMITRA VIG
Sumitra Vig is a Customer Experience Specialist, and an ASQ Certified Manager of Quality/Organizational Excellence. She helps organizations be more effective by increasing the quality of their interactions with employees and customers through focused attention on goals that are tailored specifically to each organization’s unique needs.
CONNECT WITH SUMITRA VIG
LinkedIn: linkedin.com/in/sumitra-vig-34680527
Key Topics in this podcast:
KEY TAKEAWAYS
Memorable Quotes From Sumitra Vig
Episode 22: Continuous Improvement for Women after 50
Episode 21: Continuous Improvement and Conflict Resolution
Episode 20: Continuous Improvement and the Tin Hats
Episode 19: Continuous Improvement and Grief
Episode 18: Continuous Improvement and Improving Absolutely Everything
Episode 17: Continuous Improvement and Brazilian Jiu-Jitsu
Episode 16: Continuous Improvement and Encouragement
Episode 15: Continuous Improvement and Non-Verbal Communication
Episode 14: Continuous Improvement and Construction
Continuous Improvement and Improving Your Kaizen
Episode 12: Continuous Improvement and the Cheerleader.
Episode 11: Continuous Improvement and Creative Thinking
Episode 10: Continuous Improvement, Holistic Dentistry, and Piercing
Episode 9: Continuous Improvement and the Law
Episode 8: Continuous Improvement and Root Cause Racism
Episode 7:Continuous Improvement and Planes, Trains, Automobiles and Ships
Episode 6: Continuous Improvement and Your Old Computer
Episode 5: Continuous Improvement and Artificial Intelligence
Learning Leadership in the Cockpit of an F15
Continuous Improvement and Mental Health
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