Michael Dwyer is an Organizational Change Management Analyst at the Lasing Board of Water and Light. Rebecca Rostar is the Supervisor of Organizational Training, Development and Change Management at Lansing Board of Water & Light. They sit down with host Justin Lake to talk about how to overcome the challenges facing the frontline workers today.
Takeaways
Quote of the show
15:56 “I try to foster an environment where people feel okay telling me things. Just tell me what you think, because we can't change stuff. We can't make corrections. We can't address issues without you telling us how you truly feel to what's going on and change management is feeling a lot of it is how you feel about something.”
Links
Ways to Tune In:
The Importance of Being Agile - Frontline Innovators - Episode # 043
Optimizing for the Future - Frontline Innovators - Episode # 042
The Science of the Employee Experience - Frontline Innovators - Episode # 041
Being A True Leader - Frontline Innovators - Episode # 040
Laying the Tracks for Change - Frontline Innovators - Episode # 039
The Lighthouse of Change - Frontline Innovators - Episode # 038
The Readiness of Change - Frontline Innovators - Episode #037
The Bell Curve of Change - Frontline Innovators - Episode # 036
Different Frontline Personas - Frontline Innovators - Episode # 035
The Shepherd of Change - Frontline Innovators - Episode #034
Utilizing Change - Frontline Innovators - Episode # 033
Changes for the Mobile Workforce - Frontline Innovators - Episode #032
The Puzzle of Change - Frontline Innovators - Episode # 031
Facing the Changes - Frontline Innovators - Episode #030
The Communication Gap - Frontline Innovators - Episode #029
The Right Elements in Place - Frontline Innovators - Episode # 028
Conceptualizing the Changes - Frontline Innovators - Episode #027
The Leadership Behind Change - Frontline Innovators - Episode # 026
Drip Feed Learning - Frontline Innovators - Episode # 025
Keying In on Successful Change - Frontline Innovators - Episode # 024
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