John Ross is the Strategic Change Administrator at Sunflower Electric Power Corporation. He knows that it’s important to make sure that frontline employees are respected and love what they do, as that makes work better for them. He joins host Justin Lake to discuss some of the other issues that frontline workers are facing.
Takeaways
Quote of the show
2:27 “One of the things that we see as essential to the company and its growth is building the confidence to have crucial conversations and to say to the manager or a project lead, I have some reservations about this, or I think that I have a better idea on how to do this. Those are the difficult things for us to do. We really want employees to speak up.”
Links
Ways to Tune In:
The Importance of Being Agile - Frontline Innovators - Episode # 043
Optimizing for the Future - Frontline Innovators - Episode # 042
The Science of the Employee Experience - Frontline Innovators - Episode # 041
Being A True Leader - Frontline Innovators - Episode # 040
Laying the Tracks for Change - Frontline Innovators - Episode # 039
The Lighthouse of Change - Frontline Innovators - Episode # 038
The Readiness of Change - Frontline Innovators - Episode #037
The Bell Curve of Change - Frontline Innovators - Episode # 036
Different Frontline Personas - Frontline Innovators - Episode # 035
The Shepherd of Change - Frontline Innovators - Episode #034
Utilizing Change - Frontline Innovators - Episode # 033
Changes for the Mobile Workforce - Frontline Innovators - Episode #032
The Puzzle of Change - Frontline Innovators - Episode # 031
Facing the Changes - Frontline Innovators - Episode #030
The Communication Gap - Frontline Innovators - Episode #029
The Right Elements in Place - Frontline Innovators - Episode # 028
Conceptualizing the Changes - Frontline Innovators - Episode #027
The Leadership Behind Change - Frontline Innovators - Episode # 026
Drip Feed Learning - Frontline Innovators - Episode # 025
Keying In on Successful Change - Frontline Innovators - Episode # 024
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