John Ross is the Strategic Change Administrator at Sunflower Electric Power Corporation. He knows that it’s important to make sure that frontline employees are respected and love what they do, as that makes work better for them. He joins host Justin Lake to discuss some of the other issues that frontline workers are facing.
Takeaways
Quote of the show
2:27 “One of the things that we see as essential to the company and its growth is building the confidence to have crucial conversations and to say to the manager or a project lead, I have some reservations about this, or I think that I have a better idea on how to do this. Those are the difficult things for us to do. We really want employees to speak up.”
Links
Ways to Tune In:
Learning Better, Faster, and More Efficiently - Frontline Innovators - Episode # 083
Ordering Up Invention - Frontline Innovators - Episode # 082
Empowering Knowledge Workers - Frontline Innovators - Episode # 081
Continuity of Change - Frontline Innovators - Episode # 080
Learning and Developing - Frontline Innovators - Episode # 079
Keep It Simple - Frontline Innovators - Episode # 078
Knowledge Workers - Frontline Innovators - Episode # 077
Proper Prioritization - Frontline Innovators - Episode # 076
The Root of Change - Frontline Innovators - Episode #075
The Lens of Empathy - Frontline Innovators - Episode # 074
The Change Network - Frontline Innovators - Episode # 073
A Social License to Operate - Frontline Innovators - Episode # 072
Having Empathy - Frontline Innovators - Episode # 071
Essential Workers - Frontline Innovators - Episode # 070
The Digital Age - Frontline Innovators - Episode # 069
Bearing the Weight of Change - Frontline Innovators - Episode # 068
Layering the Learning - Frontline Innovators - Episode # 067
Funneling Information - Frontline Innovators - Episode # 066
A Culture of Trust and Credibility - Frontline Innovators - Episode # 065
Customer Focused - Frontline Innovators - Episode # 064
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