Recently, I have been asked to highlight companies that demonstrate breakthrough (CX) customer experience innovation. So, before I launch into another series, I'll highlight a world-class CX leader named Zameer Kassam Fine Jewelry. As you may know, the Manhattan-based jeweler serves upscale clients across the globe who are looking for custom-designed jewelry, especially engagement rings or other items that celebrate a milestone. The CX superpower for Zameer Kassam is storytelling. How are you helping your customer create the story they will share about your product or service?
What Would your Customers Actually Say? Mustering Courage to Observe the Truth
Join the Convenience Revolution - How to be Easier to do Business With
PODCAST - Was Your Mother Right? Classic Wisdom at the Heart of Customer Success
PODCAST - How to Spark EI and CX - Igniting Empathy and Emotional Skill
PODCAST: Make Customer Breakdowns into Breakthroughs - How to Embrace Service Shortcomings
PODCAST: Choose your Attitude, It’s Showtime - How to Actually Care for Every Customer
PODCAST: How to Actually Show Gratitude - The Lost Art of Appreciation
PODCAST: Why Send Customers Away - The Art of Building Trust and Loyalty
PODCAST: How to Crush Signature Moments - The Art of Subtly Delighting Customers
PODCAST: How to Design Wow - An Approach to Satisfy and Delight
PODCAST: Playing to Win: How to Think & Act Like Zappos
PODCAST: Being the Ritz Carlton of Your Industry: How to Deliver Delight
PODCAST: Are You Catching the Big Fish? Colorful Ways to Delight Every Customer
PODCAST: One of the Most Asked Questions: How Customer Experience Leaders Really Win
PODCAST: Behavior vs. Score - How to Track What Actually Matters
PODCAST: There’s More to Service - 5 Ways to Help and Care
PODCAST: Customer Psychology - How to Enhance Experiences and Boost Sales
PODCAST: Do You Want People to Repurchase? Become a Confidence Building Business
PODCAST: Ten Ways to Keep Employees - Fundamentals for Robust Engagement
PODCAST: Know Your Customers - How to Seize Opportunities and Engage Loyalty
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