Jon Kent is the Director, Global Telematics at Yanmar. He is passionate about music and making sure that employees on the frontline are ready for any change in technology. Jon sits down with host Justin Lake to talk about how management can better prepare deskless workers for the issues of today and tomorrow.
Takeaways
Quote of the show
5:54 “A lot of companies and organizations are moving away from a product focused environment and more to a customer focused environment, internal and external customers. And that draws out the empathy. You can't hide from the feedback of the folks that are using your application, your technologies, or, otherwise. I'm not saying long gone as the days across all companies, but certainly there's a lot less ivory towers around today than there were yesterday.”
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