Jon Kent is the Director, Global Telematics at Yanmar. He is passionate about music and making sure that employees on the frontline are ready for any change in technology. Jon sits down with host Justin Lake to talk about how management can better prepare deskless workers for the issues of today and tomorrow.
Takeaways
Quote of the show
5:54 “A lot of companies and organizations are moving away from a product focused environment and more to a customer focused environment, internal and external customers. And that draws out the empathy. You can't hide from the feedback of the folks that are using your application, your technologies, or, otherwise. I'm not saying long gone as the days across all companies, but certainly there's a lot less ivory towers around today than there were yesterday.”
Links
Ways to Tune In:
Building a Roadmap - Frontline Innovators - Episode # 063
Preparing for Change - Frontline Innovators - Episode # 062
Strategic Planning - Frontline Innovators - Episode # 061
Partners in Digital Change - Frontline Innovators - Episode # 060
Leading the Effort - Frontline Innovators - Episode # 059
Resilient Data - Frontline Innovators - Episode # 058
Willingness to Change - Frontline Innovators - Episode #057
Rising to the Challenge - Frontline Innovators - Episode # 056
Part of the Puzzle - Frontline Innovators - Episode # 055
Connecting Through Change - Frontline Innovators - Episode # 054
Measuring Success - Frontline Innovators - Episode # 053
The Most Important Link - Frontline Innovators - Episode # 052
Reflecting on the Frontline - Frontline Innovators - Episode # 051
Change Champions - Frontline Innovators - Episode # 050
Change Curve Management - Frontline Innovators - Episode # 049
Vibration Analytics - Frontline Innovators - Episode # 048
Collecting Data - Frontline Innovators - Episode # 047
Part of the Process - Frontline Innovators - Episode # 046
Embracing Change - Frontline Innovators - Episode # 045
Sending the Right Message - Frontline Innovators - Episode # 044
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