The biggest guest complaint at Disney Parks is how long the waits are. Guests are always wondering how they can enjoy the experience without getting worn out waiting for one ride after another. Tools such as the Disney app showing wait times, or Touring Plans can direct guests as to where to go next when they are in the parks. But those tools don't always offer context as to what is happening that creates that wait time. And sometimes those tools are simply not accurate. How do you determine that accuracy? With decades of experience being in these parks I wanted to present a simple tool for thinking through all this. I present Disney CSI+. Disney CSI+ stands for the following: Capacity, Schedule, Interest & Genie+. We will present the issues to each of these in a simple way that you can identify for yourself what attractions will easily be walk ons and which ones are going to involve serious consideration as to when to ride. Disney CSI+ will give you the key concepts and principles that will help you make better "in the moment" decisions.
This conversation is timely, as we have worked with organizations big and small to consider how they can save their customers time. It's one of the major processes that really trip up a customer experience. At Performance Journeys, we work with organizations in the public, private and non-profit sector to help give their customers the gift of time. We can help your organization as well. The concepts presented in this podcast are an outline of the kinds of improvements we can help you make. Call us and let's chat.
"This Changes Everything!" So Let's Talk Epic Universe
Better Magic Kingdom Dining Choices at Disney's Contemporary Resort
Epcot's Annual Figment Festival--Known as The International Festival of the Arts
Celebrating the Country Bear Jamboree As It Closes this Month & Re-Opens this Summer
Revisiting the Disney Guest & Leadership Basics with Betsy Jordyn
Disney Parks Worldwide: What’s in Store for 2024!
2023 in Review at Disney Theme Parks Around the World
Disney Theme Parks Legend Dick Nunis Passes Away
Luminous Premieres & World Celebration Opens at Epcot
WDW Trip Report—35 Years in the Making!
The Genesis and Genius of Disney Merchandising
Best Resort Hotel Opportunities in Disney’s Asian Parks
Two Disney Fountains, a Golden Dream, and Mulholland Madness
When The Disney Wish is Your First Disney Cruise!
100 Years Today! Disney’s First Century Begins with a Suitcase and a Dream
Celebrating A Century of Powerful Disney Insights
Halloween at Walt Disney World Outside the MNSS Halloween Party
Journey of Water: Inspired by Moana & Epcot
60 Billion Disney Parks Investment & More! What It Means
Major Destination D23 Announcements Deciphered
Join Podbean Ads Marketplace and connect with engaged listeners.
Advertise Today
Create your
podcast in
minutes
It is Free
Concrete Pastures Podcast
The Atlas Obscura Podcast
Points Talk with the Travel Mom Squad
Travel with Rick Steves
InteleCast - InteleTravel Official Podcast