The biggest guest complaint at Disney Parks is how long the waits are. Guests are always wondering how they can enjoy the experience without getting worn out waiting for one ride after another. Tools such as the Disney app showing wait times, or Touring Plans can direct guests as to where to go next when they are in the parks. But those tools don't always offer context as to what is happening that creates that wait time. And sometimes those tools are simply not accurate. How do you determine that accuracy? With decades of experience being in these parks I wanted to present a simple tool for thinking through all this. I present Disney CSI+. Disney CSI+ stands for the following: Capacity, Schedule, Interest & Genie+. We will present the issues to each of these in a simple way that you can identify for yourself what attractions will easily be walk ons and which ones are going to involve serious consideration as to when to ride. Disney CSI+ will give you the key concepts and principles that will help you make better "in the moment" decisions.
This conversation is timely, as we have worked with organizations big and small to consider how they can save their customers time. It's one of the major processes that really trip up a customer experience. At Performance Journeys, we work with organizations in the public, private and non-profit sector to help give their customers the gift of time. We can help your organization as well. The concepts presented in this podcast are an outline of the kinds of improvements we can help you make. Call us and let's chat.
Rites of Passage on Avatar’s Flight of Passage
Beat the Heat Hacks for Summer at Walt Disney World
Rick Barongi & The Pioneers of Disney’s Animal Kingdom
Star Wars Galactic Starcruiser Ends & Other Important Losses
Fantasyland at Disneyland Paris! A Place of Joy and Magic
Big Changes to Walt Disney World Park Reservations & Disney Dining in 2024
Dining Reviews at Narcoose’s and Story Book Dining at Artist Point with Snow White
Disney News From Around the World & Lawsuits Too
Beyond the Ride: Meet the Tron Green Team, along with Tron Food & Beverage Plus Retail!
Celebrating 25 Years of Disney’s Animal Kingdom
Dissecting Magic Kingdom Expansion Rumors
The Empire Strikes Back: Governor DeSantis Retaliates Against Disney
Disneyland Paris Interview with Imagineer Tom Morris
Orlando’s Water Park Wars--A Sign of Disney Park Attendance?
Disneyland Paris: Exploring Adventureland
Insights From Disney’s 2023 Shareholder Meeting
Epcot: Mary Poppins to Flower & Garden to the End of Harmonious
Roundup Rodeo BBQ Review!
Revisiting Sinbad’s Storybook Voyage & Compass of Your Heart
Join Podbean Ads Marketplace and connect with engaged listeners.
Advertise Today
Create your
podcast in
minutes
It is Free
Concrete Pastures Podcast
The Atlas Obscura Podcast
Points Talk with the Travel Mom Squad
Amateur Traveler Travel Podcast
Exploring the National Parks