The Leadership to Wealth Podcast
Business
After spending over 25 years in the hospitality industry, Paul has discovered how to go beyond a โperfectโ customer experience. Through teaching his audience to stop viewing perfect as an end goal, and instead see it as a starting line, Paul encourages companies to stop settling for delivering merely โperfectโ service.
Paul is author of "Repeat Business, Inc: The Business of Staying in Business", an Advanced Communicator in Toastmasters International, and a member of the National Speakers Association.
In this episode Neil & Paul discuss these and other topics ๐
๐ How the cruise line industry business model of repeat customers can transfer to other industry's
๐ Why the cruise line industry is so successful at providing a flawless customer experience.ย
๐ And what can other businesses can do to improve customer experience and retain clients.
Connect with Paul ๐๐ป
Email: Paul@PaulRutterSpeaks.com
Website: paulrutterspeaks.com
Linkedin: linkedin.com/in/parutter
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