How Jeannie made her way into the world of CX
How she first discovered her ability to adapt to new situations.
Discussing the current climate and changes in the world of CX and business more broadly.
The growth of brand integrity and required congruence with customer experience.
How to adapt your life and business to meet challenges and change.
The pivot consultants are making into content creation and providing thought leadership outside of conferences and events.
The importance of inclusive design and representation in decision making groups.
Jeannie's advice for WICX to help us develop resilience and adaptability.
'The Human Experience: Whatever Happened to Emotion and Empathy?', with John Sills
WiCX Talk Trends: Customer Service – How Bad is it, really? Can AI Save the Day?
'Does culture eat strategy when it comes to customer service transformation?' with Leonie Williams
‘Is it really all in our heads?’ Addressing imposter syndrome and workplace bias with Ewa Davenport
‘Are you ready for the rise of the machine customers?’, with Sirte Pihlaja
‘Could CX frameworks be killing innovation?’, with Maria McCann
‘If empathy isn’t the answer, what is?’, with Andreena Leeanne
‘Does the customer experience community really need Women in CX?’, with Ian Golding
‘Why CX is failing and what we need to do about it’, with Diane Magers
‘Does your CX/EX leave a bad taste in people’s mouths?’, with Sandra Thompson
Clare Muscutt talks with Christine Hemphill about the benefits of inclusive research and design
Clare Muscutt talks with Marina Bezuglova about the connection between well-being, CX, and EX
Clare Muscutt talks with Sonia Etxebarria about the importance of understanding users in experience design
Clare Muscutt talks with Susannah Simmons about removing barriers to adoption through user wellbeing
Clare Muscutt talks with Lauretta Campestre about empowering agents through conversation analytics
Clare talks with Ejieme Eromosele about perfectionism and leading with emotional intelligence
Clare Muscutt talks with Samantha Conyers about how AI will impact customer experience management (CEM) practices
Clare Muscutt talks with Charlotte Kennett about leveraging the alignment between Marketing & Customer Experience in B2B
Clare Muscutt talks with Natasha den Dekker about UX research & becoming the role model she never had
Clare Muscutt talks with DeAnna Avis about pivoting from CX to diversity and inclusion and the role that our personal stories play in driving our work
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