This week's guest is Cori Chang, Organizational Change Management Sr. Manager at Unisys | Global OCM Team.
Cori has over 18 years of experience in helping organizations align strategy and improve performance, and she has expertise in developing and implementing effective Organizational Change Management strategies. She is skilled at working with all levels of management and staff to create innovative and sustainable solutions for the frontline.
Quote: "I think sometimes too, people don't feel like the automation's going to replace them and they'll lose their job. Sometimes that does happen, but I think the greater fear is that the automation is going to be so different that they won't have this capability to learn the new job well and that they'll just opt out and quit or they will, their fears, they'll get fired right, they won't be able to do the job."
Key Takeaways:
➖ Communicating to the frontline is not a cookie-cutter or one size fits all
➖ Leaders should empathize with the frontline worker's fears of automation
➖ Feedback loops are vital in communicating with the frontline
➖ OCM should not be brought in after a project fails - it should be included at the very beginning
LinkedIn: https://www.linkedin.com/in/cori-chang-80579233/
Company Website: https://www.unisys.com/
Here's other ways you can listen:
Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS
Apple Podcast - https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402
Spotify - https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmyS
Stitcher - https://www.stitcher.com/show/frontline-innovators
Google Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWw
Youtube - https://youtu.be/Z3MfOubLES8
Find more episodes of Frontline Innovators at www.frontlineinovators.com
Building a Roadmap - Frontline Innovators - Episode # 063
Preparing for Change - Frontline Innovators - Episode # 062
Strategic Planning - Frontline Innovators - Episode # 061
Partners in Digital Change - Frontline Innovators - Episode # 060
Leading the Effort - Frontline Innovators - Episode # 059
Resilient Data - Frontline Innovators - Episode # 058
Willingness to Change - Frontline Innovators - Episode #057
Rising to the Challenge - Frontline Innovators - Episode # 056
Part of the Puzzle - Frontline Innovators - Episode # 055
Connecting Through Change - Frontline Innovators - Episode # 054
Measuring Success - Frontline Innovators - Episode # 053
The Most Important Link - Frontline Innovators - Episode # 052
Reflecting on the Frontline - Frontline Innovators - Episode # 051
Change Champions - Frontline Innovators - Episode # 050
Change Curve Management - Frontline Innovators - Episode # 049
Vibration Analytics - Frontline Innovators - Episode # 048
Collecting Data - Frontline Innovators - Episode # 047
Part of the Process - Frontline Innovators - Episode # 046
Embracing Change - Frontline Innovators - Episode # 045
Sending the Right Message - Frontline Innovators - Episode # 044
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