The Future of Internal Communication
Business
In this episode, the hosts are joined by guest Alex Fahie to discuss the role of artificial intelligence (AI) and generative AI in internal communication. They explore the potential of generative AI to automate content creation and the impact it may have on the role of internal communicators. They also discuss the importance of upskilling for internal communicators to effectively leverage AI tools. The conversation then shifts to the practical application of generative AI in the education sector, specifically in tasks such as lesson planning and finding cover for absent teachers. They discuss the application of AI in internal communication and the importance of humanising technology. They explore topics such as automating touch points and employee experience, moving from a task-based approach to systems thinking, the role of internal communicators in humanising technology, the challenges of labels and identity, and the risks of data and labels. They emphasise the need for internal communicators to ensure the healthy use of AI in organisations and focus on outcomes rather than tools and tactics. The main takeaway is the importance of play and experimentation in understanding and utilising AI effectively.
Takeaways
About Alex Fahie
Alexander Fahie is a semi-good entrepreneur, AI consultant and a very-average author, on a mission to make a difference.
After studying Politics with Economics at Newcastle University, Fahie entered investment management in 2011. He was recognised as a 'top 30 under 30' in 2016. In 2018, he founded Ethical Angel, a company tasked with turning the needs of charities into learning experiences to ensure good causes had more sustainable support. The firm has garnered VC investment from around the world, numerous awards, and full B-Corp certification, collaborating with major businesses.
In 2020, Fahie was part of the UK delegation for the UK Government Tech4Good trade mission to India. In 2023, the same year that his book, “Workplace Learning: Have we got it all wrong?” was published, Fahie founded TAISK, using AI to complete tasks.
Whether helping a small business owner drive sales, giving teachers precious hours back for student interaction, enabling CEOs to improve efficiency and culture, or helping students fast-track their learning and earning potential, TAISK is the game-changer and one of Europe's fastest growing AI workshops.
Linkedin: https://www.linkedin.com/in/alexander-fahie/
S5, E3: Communicating in culturally complex environments – feat. Dr. Domna Lazidou
S5, E2: The evolving role of IC – building connection and community in the digital age – feat, Luis Suarez
S5, E1: Optimising Communication for Intergenerational Working – feat. Andrew Try
S4, E6: Confidence and Resilience in Internal Communication - feat. Claire Dale
S4, E5: Mass Career Customisation - feat. Barry McNeill
Why Alignment Matters, feat. Lindsay Uittenbogaard
What is Employee Voice and how do we, as a profession, enable it? - feat. David Macleod OBE
Internal Communication’s role in social and environmental activism – feat. David Price OBE
Internal v External Communication: Is it Outdated? – feat. Steve Hayes
The role of Internal Communication in wellbeing at work feat. Nick Pahl
Virtual versus Live – finding points of connection in a hybrid world, feat. Monique Zytnik
How to have a better meeting feat. Katherine Handy-Woods
The impact of digital communication on relationship and community, feat. Harold Jarche
What’s the role of Internal Communications in recruitment and retention?
Who and what is internal communications for in the COVID age? feat. Colin Archer
Knowledge exchange and continuous learning in the age of agile working feat. Paul Jocelyn
The role of business, organisations and employers in society feat. Cathy Brown
Critical internal feedback loops – listening & dialogue feat. Deborah Hulme
The changing face of leadership & critical role of leadership communication feat. Damian Corbet
Communication and Continuous Change feat. Ranjit Sidhu
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