Sergio Feo, Director of Customer Experience, started working for Pibank, a challenger bank based in Spain, in 2017. In this episode, he shares their story of becoming one of the top banks with the highest customer satisfaction. Feo emphasizes the importance of creating a strong value proposition that guides major corporate decisions and acts as the building block in gaining trust with customers. Valentina is becoming strongly convinced that she will own a self-driving car in the future…
Connect with Sergio on LinkedIn https://www.linkedin.com/in/sergiofeo/
How can telecoms optimise the retail experience?
How can banks tackle large queues?
Retail banking trends with RBR MD Dominic Hirsch
Can gyms & leisure centres improve their CX strategy?
CX in automotive - the start of something new?
Optimising the retail experience
Is the retail experience changing?
Retail Banking Challenges part 4 - RBR Branch Transformation 2019
Retail Banking Challenges part 3 - Digital vs Physical Banks
Retail Banking Challenges part 2 - Optimising Multiple Channels
Retail Banking Challenges - Can Events Save the Branch from Dying
Introduction - Omnichannel Appointment Booking Fundamentals
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