Veterinary Business Matters Podcast
Business:Management
In today's episode, Dr. Mike Pownall and Katie Ardeline discuss the premise that the customer is not always right! The discussion begins with an article about customer entitlement and the effect that has on staff, drawing comparisons to the veterinary industry. The second article talks about how some overworked practices are trying to reduce the number of problem clients on their books.
As always if you have any questions or would like to hear us discuss a topic please reach out to info@oculusinsights.net or visit www.advicebyoculus.com and www.oculusinsights.net
Articles:
Practices using pandemic to shed problem clients – report
The Customer Is Not Always Right
Book:
Setting the Table: The Transforming Power of Hospitality in Business
Hire The Smile: Our 2021 Human Resource Wishlist
Hire The Smile: Getting Ahead with Appreciation
Hire The Smile: Developing Resiliency In Veterinary Medicine
Hire The Smile: Responsible Leadership
Hire the Smile: The Need for Employee Engagement for a Successful Veterinary Practice
Hire The Smile: COVID-19
Hire The Smile: What Makes A Great HR Program with Kathrin Siemer
Hire the Smile: Begin With Trust; Your People Are The Top Priority
Hire The Smile: The Impact of Current External Factors On How We Manage
Hire The Smile: Leadership Burnout
Hire The Smile: Management Truths And The Biggest Lie In HR
Hire The Smile: Micromanagement and Trust
Hire The Smile: Conversations About Human Resources In Veterinary Practice
Veterinary Business Matters: Life As An Entrepreneur
Oculus COVID-19 Resilience Guide: People At Work
Oculus COVID-19 Resilience Guide: Veterinary Business Education
Oculus COVID-19 Resilience Guide: What We Are Learning About Telemedicine In Veterinary Medicine
Oculus COVID-19 Resilience Guide: Working From Home, Sick Leave & HR Wins And Fails
Oculus COVID-19 Resilience Guide: Securing your Veterinary Practice from Digital Intruders
Oculus COVID-19 Resilience Guide: Melanie Barham DVM MBA
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