Melissa Perri is the renowned author of "Escaping the Build Trap" and a well-known product consultant and educator. She has worked for a long time with Denise Tilles, another seasoned product leader, with whom she has been evangelising Product Operations to help scale product companies effectively. They recently collaborated on a book, coincidentally called "Product Operations", and we spoke all about the story behind the book and the themes within it.
The relationship between product management and sales teams is traditionally tricky, and a common complaint from B2B PMs. Saeed Khan and I are looking to help with this with an online course and we'd love your feedback on your relationship with sales. This will help shape the course and, if you want to take part when the course is ready, we'll give you a special discount.
Please fill in the survey here. Thanks!
1. Product Operations is about helping product managers make faster, better-quality decisions
It's important to dispel the myth of multi-armed product managers who can just do everything. There's too much for everyone to do! This creates barriers to doing great product management work and pulls product managers away from doing the real, value-add product management work that they're judged on.
2. There are three pillars of product operations...The three pillars are ways to think about how to organise enablement. They are "Business & Data Insights", "Customer & Market Insights" and "Process and Practices". They are all the foundation of good product decision-making, and all companies will have a certain level of maturity already.
3. ... But you don't need to build all the pillars all at onceYou don't need to fix everything at once. If you already have good capabilities in one or more areas, fix the ones that you don't have good capabilities in! You don't need to boil the ocean, just find the biggest gaps and opportunities to improve, and start to work on them.
4. Process shouldn't be seen as a dirty wordThere's such a thing as too much process but, even if you don't call it process or try to define it, all work involves a process. It's important to have people to oversee the process at scale, prevent duplication or rework, and make sure that process is right-sized rather than ever-expanding.
5. The first step is being honest about your current stateThere are plenty of ways to go with product operations as you scale, but the most important thing is being really honest with yourself about what your most important limiting factors are, what your product managers are spending time on and what's going to work for you.
Check out "Product Operations""Many companies want to reap the benefits of economies of scale that comes with being a product-led company. As our businesses change shape to focus more on software, so do our ways of working. We need to make sure we’re breaking down these silos of information and capabilities that arise at scale. To react quickly and set great Product Strategies, leaders and team members alike need access to high-quality data and a process to implement their decisions."
Check it out on Amazon or the book website.
Check out "Escaping the Build Trap""To stay competitive in today’s market, organizations need to adopt a culture of customer-centric practices that focus on outcomes rather than outputs. Companies that live and die by outputs often fall into the "build trap," cranking out features to meet their schedule rather than the customer’s needs. In this book, Melissa Perri explains how laying the foundation for great product management can help companies solve real customer problems while achieving business goals. "
Check it out on Amazon.
Contact Melissa & DeniseYou can catch up with Melissa at melissaperri.com, check out https://productinstitute.com or follow her on LinkedIn.
You can catch up with Denise at denisetilles.com or follow her on LinkedIn.
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Building Data Driven Products & Dodging Unsolicited Advice (with Emily Reid, Product Manager @ FCT)
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Aligning your Positioning & the Myth of Product Market Fit (with April Dunford, Positioning Consultant & Author "Obviously Awesome")
Design Thinking & Finding the Time for Design Sprints (with Yoav Farbey, Senior Product Manager @ PARK NOW)
Building Your Product Muscles & Developing Strong Product Teams (with Petra Wille, Product Coach and Author "Strong Product People")
Practical Product Management & Demonstrating Product Thinking (with Büşra Coşkuner, Product Consultant & Coach)
The Need for Diverse Perspectives in Product Development (with Candice Poon, Program Manager @ Microsoft)
Effective Hiring for Product Managers & Building Diverse Teams (with Kate Leto, Product Consultant & Author "Hiring Product Managers")
From Management Consultant to Product Manager (with Deepti Tadala, Technical Product Manager @ Synacor)
Building a Culture of Continuous Discovery (with Cindy Alvarez, Author "Lean Customer Development" & Director Customer Research @ GitHub)
Lifelong Learning for Product Managers (with Carlos Gonzalez de Villaumbrosia, Founder & CEO @ Product School)
Product Management Lessons from a PM Turned Teacher Turned PM (with Melanie McKay, Head of Consumer Product @ Rightmove)
Data-driven Product Delivery & Story Points on Everything (with James Rooney, Delivery Manager @ Discovery Inc.)
How to Build an Effective Product Organisation (with Marty Cagan, author of Inspired & Empowered)
Scaling your Product Team with Product Operations (with Christine Itwaru, Senior Director of Product Operations @ Pendo)
How to Crack your Product Management Career (with Jackie Bavaro, co-author of Cracking the PM Interview & Cracking the PM Career)
Redefining Product-Led Growth (with Heather James, Founder @ Product-Led Alliance)
Product Management in Lockdown & the Perils of Hustle Culture (with Jack Stevens, Senior PM @ Publicis Sapient)
Product Marketing & the Importance of Pirate Metrics (with Abby Hehemann, Senior Product Marketing Manager @ GetResponse)
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