What are your high-stakes conversations--the ones with the most risk if things break down? Jim continues his conversation with former FBI hostage and crisis negotiator Chip Massey about de-escalating tough situations, building rapport, and establishing trust for your business.
For full show notes and to learn more, visit: https://jimkarrh.com/podcast/
Episode 38: Todd Caponi: The Transparency Sale
Episode 37: Karen Walker: No Dumbing Down
Episode 36: Sara Canaday: Leadership Unchained
Episode 35: David Nour: The Economic Value of Relationships
Episode 34: Andie Cohen-Healy: A Fine Feathered Business
Episode 33: Jim as Guest: Everyday Customer Conversations
Episode 32: David Avrin: Why Your Customers Leave
Episode 31: Mark Schaefer: The Marketing Rebellion
Episode 30: Chris Duke: The Practical Power of Storytelling
Episode 29: Shelly Loftin: The New Message of Retail Banking
Episode 28: Jillian Grennan: The Financial Value of Culture
Episode 27: Ken Clark: Mental Health for Effective Business Leaders
Episode 26: Jennifer Fondrevay: Surviving and Thriving Through M&A
Episode 25: Nick Kalm: PR and Your Reputation
Episode 24: Rod Santomassimo: Dominate Your Profession
Episode 23: Jim Goes Solo: How to Be Trustworthy
Episode 22: Thomas Steenburgh: How to Sell Your New Stuff
Episode 21: Frank Sesno: How to Ask More (and Better) Questions
Episode 20: Jeff Kemp: Facing Your Blitzes
Episode 19: Deborah Gardner: Make Your Big Meeting Really Matter
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