Young and Profiting with Hala Taha
Business:Entrepreneurship
When it comes to making customers happy, there is no one more knowledgeable than Fred Reichheld. Fred is one of the world’s leading experts on customer and employee loyalty. He created the Net Promoter Score, or NPS, which measures your customers’ experiences and satisfaction with your brand. NPS is used by two-thirds of the Fortune 1000.
In this episode, Hala asks Fred about the Net Promoter Score and its three categories. They talk about how some of the biggest companies use NPS and how to encourage a customer-centered culture within your organization. They also talk about how to use customer referrals to innovate your product and the earned growth metric.
Topics Include:
- Why Fred has worked at Bain & Company since 1977
- Being successful without being an entrepreneur
- Net Promoter Score
- Qualities of the best companies
- The Golden Rule
- Loving your customers
- Using referrals to innovate
- Using top NPS scores to invest
- The Flywheel Effect
- Earned growth metric
- Fred’s book, Winning On Purpose
Fred Reichheld is the world’s leading expert on customer loyalty. He is the creator of the net promoter system, which was used by companies worldwide to increase their customer retention rate. He has been named ‘the high priest of customer loyalty’ by The Economist. He is a bestselling author of multiple books, including his most recent release, Winning On Purpose, which teaches leaders how to inspire customer love within their own teams.
He has worked for Bain & Company since graduating from college in 1977. He founded Bain’s Loyalty principle, which helps companies achieve results by focusing on customer loyalty and improving customer retention levels.
Sponsors:
Indeed - Visit Indeed.com/YAP to start hiring now.
Constant Contact - Go to constantcontact.com to get started for free today
The Jordan Harbinger Show - Check out jordanharbinger.com/start for some episode recommendations
Shopify - Go to shopify.com/profiting, for a FREE fourteen-day trial and get full access to Shopify’s entire suite of features
Resources Mentioned:
Fred’s LinkedIn: https://www.linkedin.com/in/fredreichheld/
Bain & Company’s Website: https://www.bain.com/our-team/fred-reichheld/
Fred’s Twitter: https://twitter.com/FredReichheld
Fred’s Facebook: https://www.facebook.com/people/Fred-Reichheld/100011364038688/
Fred’s Instagram: https://www.instagram.com/reichheldfred/
His book, Winning On Purpose: https://www.facebook.com/people/Fred-Reichheld/100011364038688/
Net Promoter System’s website: https://www.netpromoter.com/know/
More About Young and Profiting
Download Transcripts - youngandprofiting.com
Get Sponsorship Deals - youngandprofiting.com/sponsorships
Leave a Review - ratethispodcast.com/yap
Watch Videos - youtube.com/c/YoungandProfiting
Follow Hala Taha
LinkedIn - linkedin.com/in/htaha/
Instagram - instagram.com/yapwithhala/
TikTok - tiktok.com/@yapwithhala
Twitter - twitter.com/yapwithhala
Learn more about YAP Media Agency Services - yapmedia.io/
Join Hala's LinkedIn Masterclass - yapmedia.io/course
YAPClassic: Billionaire Jim McKelvey on Building an Unbeatable Business | E69
Jim Kwik: From Broken Brain To Kwik Brain - Learn Faster and Improve Your Memory | E190
Hala Taha: Skill-Stacking and the Art of the Pivot (Young Money Podcast)
Daniel Pink: Turn Regrets Into Gold, Understand Your Emotions, and Live Your Best Life | E189
YAPSnacks: Best of Chris Voss, World’s Top Negotiation Expert | Part 1
YAPClassic: Caspar Craven on Fortifying Your Success and Traveling The World
Jason Feifer: Future-Proof Your Career and Unlock Opportunities with the Entrepreneur’s Mindset | E188
AskHala: Launching A Podcast From Production To Marketing
Dave Aaker: Brand Strategies For Market Leadership with The Father of Modern Branding | E187
Hala Taha: Strategies for Accelerated Success with Hala Taha (The Tim Castle Show)
YAPClassic: Yancey Strickler on Using Bentoism For A Better World
YAPSnacks: Building a Purpose-Driven Business
Guy Kawasaki: Perfect Your Pitch | E185
Hala Taha: Creating a Media Empire and Globally Renowned Podcast with Hala Taha (Win Today Podcast)
YAPClassic: Jason Feifer on Embracing Change
Colin O’Brady: Conquer Your Mind | E184
YAPSnacks: Rewire Your Brain for Success
Nathan Chan: The Founders Blueprint | E183
YAPClassic: JeVon McCormick on Rising Against All Odds
Join Podbean Ads Marketplace and connect with engaged listeners.
Advertise Today
Create your
podcast in
minutes
It is Free
The emPOWERed Half Hour
Innovation in Compliance with Tom Fox
Kate’s Take
The Shameless Mom Academy: Motherhood, Motivation, and Mindset Tips for Busy Moms
HORSES IN THE MORNING
Wise Traditions