Todd Gernady is the Senior Manager Process Improvement, Business Architecture, and Organizational Change Management at United Airlines. After he discovered his passion for consulting, Todd went on to become a Lean Six Sigma belt and used that to share his passion for making a process run smoothly. He joins host Justin Lake to talk about the issues facing frontline workers.
Takeaways
Quote of the show
18:41 “We built a roadmap and it allowed us to remove some of those obstacles and avoid potholes down the road versus things that we would have stubbed our toe on. And reworking, I will guarantee you will often take you longer to resolve than it is to catch it in the moment. If you've ever built a Lego set with your kids, if you screwed up something on step 12 and you are on step 32, it is very painful to take those Legos apart. So you can fix that one piece and go back and do it again.”
Links
Ways to Tune In:
Meeting the Underserved - Episode #104 - Chris Bond - Part2
Meeting the Underserved - Episode #103 - Chris Bond - Part 1
Making Your Solution Scalable - Episode #102 - Adam Roesner
Asking The Right Questions - Episode #101 - Maria Feay
Designing the Right Training - Episode #99 - Amanda Fullbright
Back to the Trenches - Episode #98 - Meg Vrabel
Tailoring Learning and Development - Frontline Innovators - Episode #097
Serving A Greater Purpose - Frontline Innovators - Episode # 096
Lead with Emotions - Frontline Innovators - Episode # 095
Working on a Spectrum - Frontline Innovators - Episode #094
Solving Problems - Frontline Innovators - Episode # 093
Designing for Membership - Frontline Innovators - Episode # 092
Using Technology to Your Advantage - Frontline Innovators - Episode # 091
Being the Bridge - Frontline Innovators - Episode # 090
Driving Change Forward - Frontline Innovators - Episode # 089
Skill vs Will - Frontline Innovators - Episode # 088
Avoiding Resource Depletion - Frontline Innovators - Episode # 087
The Barriers to Change - Frontline Innovators - Episode # 086
Keeping Up the Pace - Frontline Innovators - Episode # 085
Apply, Change and Solve - Frontline Innovators - Episode # 084
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