Todd Gernady is the Senior Manager Process Improvement, Business Architecture, and Organizational Change Management at United Airlines. After he discovered his passion for consulting, Todd went on to become a Lean Six Sigma belt and used that to share his passion for making a process run smoothly. He joins host Justin Lake to talk about the issues facing frontline workers.
Takeaways
Quote of the show
18:41 “We built a roadmap and it allowed us to remove some of those obstacles and avoid potholes down the road versus things that we would have stubbed our toe on. And reworking, I will guarantee you will often take you longer to resolve than it is to catch it in the moment. If you've ever built a Lego set with your kids, if you screwed up something on step 12 and you are on step 32, it is very painful to take those Legos apart. So you can fix that one piece and go back and do it again.”
Links
Ways to Tune In:
The Importance of Being Agile - Frontline Innovators - Episode # 043
Optimizing for the Future - Frontline Innovators - Episode # 042
The Science of the Employee Experience - Frontline Innovators - Episode # 041
Being A True Leader - Frontline Innovators - Episode # 040
Laying the Tracks for Change - Frontline Innovators - Episode # 039
The Lighthouse of Change - Frontline Innovators - Episode # 038
The Readiness of Change - Frontline Innovators - Episode #037
The Bell Curve of Change - Frontline Innovators - Episode # 036
Different Frontline Personas - Frontline Innovators - Episode # 035
The Shepherd of Change - Frontline Innovators - Episode #034
Utilizing Change - Frontline Innovators - Episode # 033
Changes for the Mobile Workforce - Frontline Innovators - Episode #032
The Puzzle of Change - Frontline Innovators - Episode # 031
Facing the Changes - Frontline Innovators - Episode #030
The Communication Gap - Frontline Innovators - Episode #029
The Right Elements in Place - Frontline Innovators - Episode # 028
Conceptualizing the Changes - Frontline Innovators - Episode #027
The Leadership Behind Change - Frontline Innovators - Episode # 026
Drip Feed Learning - Frontline Innovators - Episode # 025
Keying In on Successful Change - Frontline Innovators - Episode # 024
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