Aymen Ismail, Head of Customer Engagement Solutions at smart Europe GmbH, says customer journey should be effortless and convenient. He talks to Adam and Valentina about driving change in the industry and utilising data to create a true omnichannel experience for the modern customer. Aymen's passion for people and cultures enabled him to gain experiences in various industries in multiple countries.
Connect with Aymen - https://www.linkedin.com/in/aymenismail/
Damien Davis on mental health and working remote
Branch transformation part 3 Q&A (RBR BT20)
The next gen banking experience part 2 (RBR BT20)
The next-gen branch experience part 1 (RBR BT20)
Karen Clinkard on employAGILITY and using data to improve CX
Can retailers reconnect with their customers?
The future of retail
Carly Lake on getting results when working remote
Howard Brown on the new retail banking experience
Linking Kids for a better future
CEO Javier Perdices on healthcare digital transformation [Es]
CEO Cinde Dolphin on patient centricity
Richard Hadden on how employee engagement influences your profits
WFH - Alex & Liza on CSR, Sustainability and the new high street
WFH - Stuart Fearn on optimising your branch network during COVID-19
WFH - Charlene Li on Disruptive Leadership
WFH - Staying healthy at home with Jess Rieger
How can retail maintain a good customer experience remotely?
How can the test drive experience be improved?
The placement experience at ACF Technologies
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