For me, empathy is best exemplified by neuroscientific research, which shows when we observe the pain of others, it activates the same neural pathways as when we experience pain ourselves. We are hardwired to “feel into” the pain of others, which is the translation of the German root from which the word empathy evolved. Empathy is the gift of feeling into the emotions of others.
For more about empathy and compassion, I hope you will pick up or gift a copy of my book Stronger Through Adversity, which provides more than 20 pandemic forged lessons from 140 plus leaders like the CEOs and Presidents of Target, Verizon, Kohl's, Microsoft, and Marriott. Out of empathy for those fighting the pandemic, I’m donating a portion of the book’s proceeds to the international nonprofit Direct Relief, which provides food and supplies to those on the frontline.
What‘s Science Got to Do With It? | Customer Experience Is Team Member Experience
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Take Risks and Reach Out | Mindset & Agility – The Rocket Fuel for Customer Experience Success
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What‘s Value Got to Do With It | Team Member and Customer Experience Value
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Emotion Drives Memory | How to Deliver Memorable Experiences in a Pandemic and Post-Pandemic World
Deliver Memorable Internal and External Customer Experiences in a Pandemic & Post-Pandemic World
How to Deliver Memorable Customer Experiences in a Post-Pandemic World | We Are Forever Changed
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