Central Line: The AAHA Podcast
Education
Few people know the world of veterinary medicine better than Debbie Boone, BS, CVPM. In her new book, Hospitality in Healthcare, Debbie makes connections between a “hospitality mindset” (Debbie grew up in the restaurant business) and the wellbeing of veterinary teams. By considering our clients’ experiences, including “zooming out” when needed and taking a hard look at our own biases, we can meet their needs, create real connections, and be happier at work—even on the hard days.
Get your copy of Hospitality in Healthcare and learn more about Debbie, her podcast, The Bend, her other publications, and where she’ll be speaking at her website, debbieboonecvpm.com.
Missed Debbie’s first episode of Central Line? Find it here.
Central Line and Hospitality in Healthcare are generously supported by CareCredit and Pet’s Best.
Wish you could watch these conversations? Catch Central Line on YouTube.
Got something to say? We’re always up for constructive comments and conversation. Send us feedback or questions anytime at podcast@aaha.org.
This episode was produced by Clear Contender LLC with generous support from CareCredit.
This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax and/or other advisors with respect to any information presented. Synchrony and any of its affiliates, including CareCredit and Pets Best (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions in the recording are the sole opinions of the speaker. Your receipt of this material constitutes your acceptance of these terms and conditions.
Quick Hits from Connexity: From Math Major to Marketing with Cheyanne Flerx
Gems from the Guidelines: How Veterinary Teams Can Help Save the World
Bridging the Gap: Palliative Veterinary Care Takes a Team with Lynn Hendrix, DVM, CHPV
Smoothing Out the Referral Experience with Patty Lathan, VMD, MS, DACVIM, and Renee Rucinsky, DVM, DABVP (Feline)
Creating A Culture That Says, “You Belong” with Niccole Bruno, DVM, and Genine Ervin-Smith, DVM, MPH
Across the Exam Table: A Pet Owner’s Perspective on Diabetes
Past Platitudes to Real Results: Making Psychological Safety Standard in Veterinary Practices with Coral Doherty, RVT
Vital, Not Basic: Elevating Veterinary Technicians Benefits Everyone
Lafayette Veterinary Care Center: 2022 AAHA-accredited Practice of the Year
Approaching Access to Veterinary Care in New Ways with Michael J. Blackwell, DVM, MPH
All Aboard the Veterinary Energy Bus | Panel Interview from Connexity 2022!
Changing the Narrative with Pam Nichols, DVM, CCRP, CFI
**Encore** | Talking to Clients about Science with Deborah Thomson, DVM
Gems from the Guidelines: Addressing Vaccination Objections with John Ellis, DVM, PhD, DACVP, DACVM
CBT: A Mental Health Toolbox for Veterinary Professionals with Helen Beaman, MSW, LCSW
Sustainability in Veterinary Medicine Takes Equal Parts GRIT + LOVE with Charles Hurty, DVM, and Alana McKern
”Are Veterinary Professionals Tough Enough?” with Steve Magness
Telehealth Increases Accessibility - and Visibility - of Veterinary Care with Cherice Roth, DVM, MS
What Can We Learn from Pilots? Rethinking Veterinary Training and Risk Mitigation with Ross Palmer, DVM, MS, DACVS
”Should We Have a Client Code of Conduct?” with Cyndie Courtney, DVM
Create your
podcast in
minutes
It is Free
Teachers Talk Radio
LifeBlood
Navigating Life After 40
The Jordan B. Peterson Podcast
The Mel Robbins Podcast