ChargeForward With Chargebacks911
Technology
The travel space was hit especially hard by the COVID-19 pandemic. For merchants, this created a need to explore new options in payments and payment methods.
Join Harlan Hutson, Director of Strategic Partnerships for Fi911 and Paul van Alfen, Travel Payments Strategist for Up in the Air as they discuss the latest in travel payments.
For consumers, credit cards became even more important as a safe haven against non-delivery. How will this affect the merchant/acquirer relationship? What new opportunities exist for travel? And are there specific risks that merchants need to know about?
Learn about the “Acceleration of digital transformation” due to the pandemic. Consumers might have been accustomed to going out to stores, restaurants, and other brick-and-mortar outlets, but couldn’t. Using apps for delivery, click-and-collect, and other practices was “for certain demographics, for the older generations, probably not yet ‘business-as-usual’ as it would be for younger generations.” Mobile payments offer advantages and disadvantages for security. They’re more secure, so “When you use your mobile device, it’s an EMV transaction. It’s authenticated. It was you, it’s your device, your face scan, your fingerprint. So, you can chargeback it, but no, you did it.” At the same time, the ease of filing chargebacks on mobile transactions has its drawbacks. “It helps gives confidence in the use of cards overall, but it also probably makes more people aware of [the chargeback process], and they might try it out in other areas as well.” Credit is not as widely used in Northern European countries like Germany, The Netherlands, and the Nordic countries. This has allowed for wider use of debit, and direct debit payments in particular, in the travel space.
The New Frontier of Fraud: How the Pandemic Changed the Face of Fraud (Webinar Replay)
How to Make Customers Love You: Fulfillment and Service Tips to Show You Were Meant for Each Other (Webinar Replay)
Keeping Revenue Rolling: How Subscription Billing Can Extend Customer Lifetime Value (Webinar Replay)
High Risk, High Rewards: How To Thrive In Unique Industries (Webinar Replay)
Losing Face: The Push for Non-Face-to-Face Transactions (Webinar Replay)
Dealing with Curveballs: Customizing Your Fraud Solution to Expect the Unexpected (Webinar Replay)
Payment Optimization Tricks: Using Payments to Help Reduce Disputes … Like Magic (Webinar Replay)
Airline & Travel Industry Chargebacks: Global Survey Results (Webinar Replay)
Optimizing the Impact of Recurring Billing (Webinar Replay)
A Bulletproof Chargeback Management Strategy (Webinar Replay)
Positive Online Results in a Covid Positive World (Webinar Replay)
Evolution: Effective Product Development in Payments (Fintalk)
Picking Out the Bad Apples: Cutting New Account Fraud at its Core (Webinar Replay)
Post-Sale Priorities: Zen and the Art of Order Fulfillment (Webinar Replay)
Talent Search: Building the Best Team for the Future of Fintech (Webinar Replay)
Launching Alternative Payments (Webinar Replay)
Chargeback University 2020 Highlights (Webinar Replay)
FIs & the Problem of Authorization Fraud (Fintalk)
Harlan Hutson Talks About Fraud and Music (Interview)
Create your
podcast in
minutes
It is Free
Insight Story: Tech Trends Unpacked
Zero-Shot
Fast Forward by Tomorrow Unlocked: Tech past, tech future
The Unbelivable Truth - Series 1 - 26 including specials and pilot
Lex Fridman Podcast