"When we select leaders, what we have found is leaders may have great, innovative ideas. They may be very driven to achieve. But if they're not inspiring people, if they're not demonstrating those interpersonal qualities that people see them as servant leaders, we've noticed that people are not willing to follow them. So we really emphasize that [serving] is exactly the quality that we want to see in leaders."
Ji-Yun Kang, Leadership Assessment and Selection, Mayo Clinic
We're Only Human -- Episode 146
All of the data indicate that a leader can make or break someone's experience at work. In this episode of We're Only Human, Ben talks with Ji Yun Kang, head of leadership assessment and selection at Mayo Clinic. Ji-Yun shares the key attributes the organization looks for in its leaders, including the things that push someone into the "no" pile when under consideration.
Ms. Kang also suggests how to evaluate if leaders are actually successful or not, offering examples that help to make this conversation very practical for companies that want to use their leaders to engage, develop, and retain their workforce.
This episode is sponsored by Workplace from Meta.
Links and Show Notes
Pay Transparency and Compensation Trends with Marriott’s VP of Global Compensation
New Research on the Impact of Employee Belonging
Chief People Officer Perspective: How Persado Uses Bryq to Debias Hiring Decisions
How Southwest Airlines Promotes Internal Career Opportunities on We’re Only Human
Don’t Teach Managers About Engagement: Teach Them to Be Engaging
This RPO Firm Hires Thousands of People a Year-Here’s How Hiring is Changing
Better Managers, Better Support, Better Results
Positioning Culture as ”Business Success Insurance” on We’re Only Human
Mentoring the 80% - Avoiding the Rock Stars and Duds
Making ”No Regrets” Changes as People and Business Leaders
The One Thing People Analytics Teams Often Get Wrong
How to Win in the Modern Hiring Environment on We’re Only Human
Prioritizing Skills to Drive Talent Agility at H.B. Fuller
The Data Behind Paid Leave and What Workers Really Want
How Montway Auto Transport Uses Stay Interviews and Employee-Centric Training
Case Study: Kimberly Clark Revitalizes Employee Self Service
Psychological Safety, Resilience, and Work with Dr. Allessandria Polizzi
The Business and Human Value of Organizational Transformation
The CHRO of Memphis on Getting to HR’s Purpose
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