It's not that hard to change the work culture, but it does take a conscious effort to do some self-reflecting as a leader to look at the employee environment, ask employees what they'd really like, and make that a daily practice. In this episode, Dr. Graham Taylor speaks with Dr. Natalie Petouhoff. Natalie is a best-selling author and a Customer Experience Strategist and Consultant who works with brands to help them transform their customer and employee experience. Natalie’s career spans many years in technology and customer and employee experience with positions in and consulting at companies including Salesforce, Hulu, Marriott, General Motors, General Electric and many more. Natalie’s current passion is shifting outdated paradigms by juxtaposing current beliefs with seemingly contradictory ones to reveal insights to drive the future of work, customer’s experiences, businesses, and humanity forward. She believes we can imbue technology with our hopes and dreams for a future focused on bettering humanity. We just need to understand what we are optimizing for and why. Together Graham and Natalie discuss the disconnect with the customer experience, the future of the workforce, and her book Empathy in Action.
For more information about Dr. Natalie Petouhoff, please visit: https://www.drnatalienews.com
For more information about Empathy in Action: How To Deliver Great Customer Experiences at Scale by Tony Bates & Dr. Natalie Petouhoff, please visit: https://www.amazon.com/dp/1646870433?tag=kirkus-20&linkCode=osi&th=1&psc=1
Connect with Natalie on Linkedin, please visit: https://www.linkedin.com/in/drnataliepetouhoff
Visionary Leadership: Empowering Through Uncertainty with Sam Adeyemi – Episode 310
Empowering Teen Mental Health: Project YES & the Power of Autonomy with Dr. Jessica Schleider – Episode 309
Revolutionary Optimism: How Centering Love Transforms Self and Society with Dr. Paul Zeitz – Episode 308
Clinicians Series: Emotional Resolution & Visceral Somatic Quieting with Cedric Bertelli – Episode 307
Overcoming Trauma & Addiction Through Root Cause Therapy with Melissa Hiemann – Episode 306
Healing Journeys: Transforming Lives Through Psychedelic Therapy with Josh Halu – Episode 305
Energetic Clutter to Clarity: Unlocking Healing Through Group Work with Tanya Cole-Lesnick – Episode 304
Part 2: Caught in the Crosshairs of American Healthcare with Dr. Lloyd Sederer – Episode 303
Part 1: Caught in the Crosshairs of American Healthcare with Dr. Lloyd Sederer – Episode 302
Leading Through Loneliness: Strategies for Executives to Thrive with Nick Jonsson – Episode 301
Anniversary Special: The Power to Fix Your Anxiety with Faust Ruggiero – Episode 300
Anniversary Special: Embracing Recovery & the Path to Healing with Bruce W. Brackett – Episode 299
Anniversary Special: Emotional Resolution & Visceral Somatic Quieting with Cedric Bertelli – Episode 298
Anniversary Special: Unlocking Inner Fulfillment, from Burnout to Happiness with Neha Sangwan – Episode 297
Anniversary Special: Unlocking Deeper Human Connection with Topaz Adizes – Episode 296
Unveiling Imposter Syndrome: Confronting Self-Doubt & Embracing Authenticity with Ragan Schriver, PsyD, MSW – Episode 295
Revolutionize Healthcare: A Human-Centered Approach with Dr. Craig Joseph – Episode 294
Depression, Anxiety & the Bill of Emotional Rights with Dr. Ardeshir Mehran – Episode 293
Cultural Safety & Sensitivity in Healthcare with Dr. Raj Sundar – Episode 292
Exploring Mental Health Journalism with Dr. John Grohol – Episode 291
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